• The appropriate supervisor or head of the department will attempt to resolve the complaint informally. He/she shall enquire into the grievance and will discuss it with the complainant and will normally communicate the decision to the complainant orally within 2 working days after the complaint is received. If the complainant does not find the decision acceptable, he/she may request the decision in writing, which will be provided within 2 days. Most grievances will be resolved at this stage.
3. Stage 2
• If the grievance has not been resolved at Stage 1 the complainant may refer the grievance to the COO of the company. The complainant must complete the grievance form by providing full details of the complaint. • The COO, as soon as possible will arrange a meeting at which all parties to the grievance will attend. The employee may be represented and accompanied at the meeting by a trade union representative or workplace colleague.
• The employee bringing the grievance or his/her representative will be allowed to explain the nature of the grievance, submit verbal/written evidence, and call appropriate witnesses.
• The COO as appropriate will have the right to ask questions of the parties in attendance.
• The COO as appropriate will consider all of the matters raised at the meeting and will issue a verbal and written decision within 2 working days. Copies of the decision will be sent to all of the parties.
4. Stage 3
• If the complaint is not resolved to the satisfaction of the employee at Stage 2, an appeal may be submitted, in writing, to the management within 5 working days of receipt of the decision reached at Stage 2.
• The employee will be entitled to have a meeting with the COO and to be accompanied and represented by a National Labor Union representative or workplace colleague.
• The COO will consider the appeal and may be supplied with all of the documentation submitted concerning the earlier stages of the procedure.
• The COO will issue a verbal and written decision and send copies to all parties. Such a decision will be final.
Dotan Meirov COO "M.I.D. House of Diamonds. "
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