CAPABILITIES STATEMENT HOSPITALITY
Welcome to Middle Eastern Hospitality at The Management Recruitment Group (MRG) The luxury hospitality industry in the Middle East is poised for continued growth and change, driven by ambitious national visions, a focus on diversification, and the region’s strategic positioning as a global travel hub. With ongoing investments in infrastructure and a commitment to enhancing the tourism experience, the Middle East is set to remain a key player in the global luxury hospitality market. Driven by high disposable incomes, a tourism surge, and substantial infrastructure and real estate investments, the luxury hospitality industry in the Middle East has experienced significant growth and transformation in recent years. The industry’s development and, importantly, change have generated the need for different skill sets and experiences. We’ve seen a movement towards sustainable luxury in the Middle East; many hotels are incorporating eco-friendly practices and promoting responsible tourism. It’s inspiring to see the industry moving in this positive direction, and we are passionate about supporting the right people in roles that help this activity. Other emerging global hospitality trends include wellness- focused travel, which has led to the development of specialised wellness resorts and spas. The advancement of technology is another crucial driver, as seen through measures such as smart room controls, AI-driven concierge services, seamless digital check-ins, and more. And, of course, a trend synonymous with the Middle East is the fine dining experience, a crucial component of the luxury experience. These burgeoning sectors require the right experts in their fields. MRG stands out in understanding the nuances and specific skills required for luxury hospitality operations. We provide strategic support, valuable insights into market trends, salary benchmarking, and competitive intelligence, all of which are instrumental in assisting clients in making informed hiring decisions.
With over 20 years of combined hospitality experience in the Middle East, MRG is uniquely positioned to help your businesses and teams grow.
Nicky Harrison Business Director
PEOPLE. PROCESS. EXPERTISE.
Founded in 2007, we are an international recruiter of senior management professionals across the real estate, corporate real estate, funds, development, hospitality and infrastructure niches. With a growing global reputation in our markets, our success is built on our vastly experienced people, our rigorously designed process, and our meaningful sector expertise. Through services including retained search, project recruitment and contingent search, we support global businesses and iconic institutions across sectors including commercial real estate, education, government, health and life sciences, heritage and culture, hospitality, infrastructure and construction, living assets and more. Recruiting across Europe, Asia, the Middle East, India and Africa, with our new Riyadh office opened August 2024, we’re growing rapidly. We work hard to create a culture where our people bring their true selves to work, and to operate with the freedom they need to perform at the highest level. We’re proud to have created a fantastic and unique team, one that can really benefit our clients and candidates in the hiring journey. Our values – Inventive, Inclusive, Forensic and Relentless – are at the core of this people-centred culture. That culture is driving our rapid growth and continued success.
A DATA-DRIVEN PROCESS Our recruitment processes are unique and play a vital role in why we’re chosen by the biggest and best-known companies in our sector. We believe it’s our responsibility, as a recruiter, to be objective, data-led and watertight in everything we do. So, our process is designed to empower clients to make unbiased hiring decisions. It’s never fixed or inflexible – senior-level recruitment can’t be. It’s rigorous and objective by design – eliminating risks and maximising opportunities. Ultimately, it replaces instinctive decision-making with transparent, systematised methods. Time and again, it results not only in more diverse workplaces – but more successful ones.
WHY MRG
A REPUTATION FOR RESULTS We’re in a period of consistent growth, and it stems from our reputation for delivering results.
3 CONTINENTS Present in three continents
OUR PORTFOLIO Our portfolio of clients speaks for itself. We’re trusted by the world’s most prestigious organisations. 96% COMPLETION Our completion rate on assignments is exceptionally high for a market where the right person is extremely hard to find – let alone attract.
NO BETTER PR THAN GOOD WORK
Our completion rate on assignments is exceptionally high for a market where the right person is extremely hard to find – let alone attract.
2OO+ PLACEMENTS
Over 200 international senior and executive placements in 2023
RECRUITMENT YOU CAN RELY ON
We recruit senior management level experts for organisations across every real estate specialism. Our services are always adaptable – tailored to your unique needs. But our core services include retained search, project recruitment and contingent search.
that the process is marked by objectivity, data-driven insights, and unwavering efficiency. Like our approach to retained search, this dedication forms the core of our contingent search methodology. Understanding global real estate trends keeps our clients ahead of their recruiting competitors by improving internal efficiencies. Our talent mapping activity which can be included in any project, reduces ‘time to hire’, gives immediate access to passive candidates and means an assignment is never started from cold. Contingent Search Our contingent search service is a strategic choice for many of our clients seeking a swift and precise approach to securing high-calibre candidates. With over a decade of networking, we’ve curated a substantial database of exceptional talent. We are committed to not only assisting our clients in identifying top-tier individuals, but also ensuring That’s why our solutions are bespoke – but shaped from experience. We take ideas from previous successes to build a framework to govern the project. Retained Search Our retained search service is used by some of the world’s most renowned investors, asset managers and property advisors to find elusive and elite-level specialists. We believe it’s our responsibility not only to help our clients hire the right people – but to ensure that process is objective, data-led and water- tight. This ethos underpins our retained search process. Project Recruitment Recruitment as a Service (RaaS), Recruitment Process Outsourcing (RPO), Campaign Management… Project Recruitment comes in many shapes and sizes. It could be a search for a full leadership team on a trophy building, or full outsourcing for an SME seeking to increase headcount. Ultimately, it’s different every time – and a one-size-fits-all approach doesn’t work.
OUR TRACK RECORD
Our below track record is a non-exhaustive list of roles filled with PIF-backed giga-projects. Within the last 12 months:
Architecture, Engineering, and Environmental • Infrastructure Design & Development Lead (multiple roles) • Design & Development Lead- Residential • Design Architect (multiple roles) • Design Lead (multiple roles) • Design Manager (multiple roles) Asset Management • Manager, Innovation Real Estate • Commercial Leasing Specialist • Leasing Manager, Commercial • Director, Retail, Entertainment and Culture Asset Management • Facilities Management Director
Sales & Marketing • Executive Director, Commercial • Events & Partnerships Manager • Communications Manager • Digital Marketing Manager • Graphic Designer
• Director of Rooms • Director of Revenue Management • Director of Talent & Culture • Senior Director Hospitality – Quality Surveillance • Spa Director • Operations Director • Executive Director – Financial Planning & Analysis • Executive Director – Financial Controls • VP – Finance Business Operations • Chief Operating Officer (multiple roles) • Chief Executive Officer, Development Company • Chief Development Officer • Chief Projects Officer • CEO, Volumetric Construction.
Hospitality Operations • Food & Beverage Manager • Executive Chef • Chief Concierge • Culture & People Manager • Executive Secretary
• General Manager • Finance Manager
Design & Architecture • Infrastructure Design & Development Lead (multiple roles) • Design & Development Lead- Residential • Design Architect (multiple roles) • Design Development Manager, Hotels • Design Lead (multiple roles) Development Management • Dev Manager / Senior Dev Manager • Senior Development Manager, Retail • Development Director • Development Director - Ultra Luxurious Mansions • Development Director, Hotel Operator
• Senior Business Development Manager • Project Manager – Hospitality & Nightlife Venue • Spa Manager • Hotel Manager • Back of House Manager • Operations Manager • Guest Relations & Experience Manager • Residential Operations Manager • Sales Executive • Guest Relations Director • Director of Engineering • Director of Business Development
TESTIMONIALS “ MRG have been a pleasure to work with and recently partnered with The Langham Group on a Senior Executive Director appointment. We have been impressed by the level of professionalism, focus, attention to detail and dedication exhibited by the entire team. They presented an excellent shortlist in a niche sector requirement to tight deadlines. Throughout the search, MRG maintained transparent and open communication, providing regular updates on the progress of the search. A robust and speedy recruitment process where MRG consulted and advised. Their commitment to delivering results with integrity and excellence is commendable and we look forward to fostering our relationship with future positions. ”
Markus Aklin VP Business Development, Langham Hospitality Group
“ What sets Nicky apart is her commitment to building strong relationships with both clients and candidates. She takes the time to thoroughly understand the needs and requirements of each party, ensuring a perfect fit for both sides. Her excellent communication skills and professionalism make the entire recruitment process smooth and efficient. ”
Francesco Galletti Director of Food and Beverage, Four Seasons Hotels and Resorts
OUR GLOBAL TEAMS
ASIA
GLOBAL
MATTHEW EVANS Director, International matthew.evans@mrgglobal.com
ALISON SHINE Executive Assistant alison.shine@mrgglobal.com
SIMON ANTROBUS Senior Director, Asia simon.antrobus@mrgglobal.com
ASHLEY MATHEW Business Director ashley.mathew@mrgglobal.com
CARMEN WILFRED Operations Manager, International carmen.wilfred@mrgglobal.com
JACKSON SEBASTIAN Senior Practice Manager jackson.sebastian@mrgglobal.com
MIDDLE EAST
MATT DONOVAN Regional Director, GCC matthew.donovan@mrgglobal.com
OLIVER PILTZ Managing Director, Asia olly.piltz@mrgglobal.com
GLOBAL RESOURCING TEAM
DAVINA COOPER Country Director, KSA davina.cooper@mrgglobal.com
NICKY HARRISON Business Director nicky.harrison@mrgglobal.com
MEGAN GROENEWALD Resourcing Consultant megan.groenewald@mrgglobal.com
LIENEKE ERASMUS Resourcing Consultant lieneke.erasmus@mrgglobal.com
CHRISTOPHER BROCK Regional Director, International christopher.brock@mrgglobal.com
STEPH TICKNER Recruitment Administrator steph.tickner@mrgglobal.com
INDIA
PRAMEGH SANGLE Managing Director, India pramegh.sangle@mrgglobal.com
SHRADHA DESHPANDE Business Director shradha.deshpande@mrgglobal.com
KARAN SHARMA Recruitment Manager karan.sharma@mrgglobal.com
CONTACT As a globally recognised and respected brand, MRG identifies and approaches the highest caliber of passive talent in the real estate and construction industry. We take time to understand your business requirements and any challenges and have vast knowledge and experience on major projects. Contact us today for a conversation about your recruitment requirements and how we can support your business growth.
NICKY.HARRISON@MRGGLOBAL.COM
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