Quality & Safety Corner Real-Time Patient Experience NSLHD & Ryde Hospital values feedback from patient and carers, which can be used to identify opportunities to improve our services, and a chance to recognise the wonderful care provided by staff of Ryde. The Real-Time Patient Experience Survey (RTPES) is one of the ways we
actively seek to collect feedback from patients. Patients are sent a survey link via SMS when they are discharged from hospital. They are asked to rate their overall care experience out of 10 and invited to add comments. 82 patients submitted RTPES feedback in January & February 2025. The overall rating (Net Promoter Score) is 8.9. A selection of RTPES patient feedback is shown below.
Kind, friendly, caring staff. Very willing to help and go out of their way to ensure I wasn’t in pain or uncomfortable. The staff seemed really happy at work and enjoyed each other which makes such a difference when you’re a vulnerable patient. in fact, they were so good. I found it hard to go home! After the days I’d spent there, it felt l like I was leaving friends and family - a wonderful experience and a privilege to be a patient.
Excellent communication with all levels of staff which helps control stressful situations to some degree. Medical treatment was discussed ahead of time. Everyone who cared for me was so kind, generous and gentle. I didn’t have to wait for or worry about anything. I felt that I was being cared for very well.
Outstanding professionalism and kindness!
I had top surgeon for my surgery. Ward staff caring and patient. Physiotherapists excellent providing full instruction with demonstration of the exercises. Cleaning and catering excellent. I am grateful for such excellent treatment and recovery after.
The incredible friendliness and professionalism of the Hospital and staff, Bravo!!
Good caring nursing and allied health staff especially nurses Elizabeth and Amy and social worker, Tim. Clean facilities and professional teamwork.
From the minute I said hello till the moment I said goodbye the staff the nurses have been fantastic and the doctors as well. I have never been to a hospital like that in my life and it was wonderful to be treated the way I was treated.
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