Arrival | Departure Experience
Check-In and Check-Out (2)
Clear acrylic protective screens is encouraged to be placed at front desk for extra hygiene safety precautions.
Our colleagues at the reception and guest services desk will wear masks and respect safe distancing. Masks and gloves will be worn during cleaning and replaced frequently or upon contamination.
For additional safety, guests will not be escorted to the room and in room registration will not be offered. Hotels may offer guests information about facilities and unique room features through digital environments including television screens, tablets and through mobile phones using QR code.
If guest use mobile check-in through our Shangri-La app, sanitized room key will be swiftly handed to guest at front desk. For hygiene reasons, cashless payments should be encouraged.
After guest checks into room, colleagues will p rovide courtesy call to offer further assistance
over the phone and ensure stay is most enjoyable.
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