Regional Facilities Manager (South)
Industrials REIT is a multi-let industrial property company listed on the LSE and the JSE. The purpose of the Company is to revolutionise multi-let industrial property in the UK for the benefit of all its stakeholders. We invest in a diversified portfolio of UK multi-let industrial (MLI) properties with the strategic goal of becoming the leading MLI business in the UK. Our culture is results focused, with a strong emphasis on learning, innovation and supporting our staff. We have offices in London and Stockport, and own and manage more than 100 industrial estates around the UK which are home to over 1,500 customers. To achieve our strategic goal, we have invested in a technology-driven market-leading operating platform to support the gradual digitalization and improvement of the customer experience to drive occupancy and income. This platform covers all elements of our business, from marketing through to leasing, and from property management through to finance. The Company
The Role
Job Title: Reports to: Location:
Regional Facilities Manager (South) Head of Facilities Management Home based, with occasional travel to Stockport or London office
Overview We are looking to hire a full-time Regional Facilities Manager to work within the growing Facilities Management (FM) team and specifically reporting to the Head of FM. The role is key to the strategic management plan of the company and will focus on 20-25 Multi Let Industrial properties across a region. The primary focus will be to improve communication and service delivery to each of the properties, engaging with suppliers, occupiers and Asset Management to provide service excellence.
Key Responsibilities
Asset Value • To maintain an awareness of and report to the Line Manager all operational issues that may impact on the value of the properties.
Budgets • Be responsible for drafting the service charge budgets relating to the properties under management, relating to all services included but not limited to external grounds maintenance, external cleaning, pump maintenance, CCTV & access control, security services, drainage, fabric and H&S works etc. • Undertake regular monitoring of the budget provisions and capture variance reporting on current and planned expenditure to ensure monies are used effectively and carefully, delivering end of year on budget. • Raise Purchase Orders for works and authorize invoices for payment. • Work with internal and external parties to develop a minor & major works strategy plan for future works. • Draft minor works specifications and seek comparison costs, analysing those estimates for best value maintaining a cost-effective solution.
Contractor Management
• Meet with key contract managers to drive performance across hard and soft service lines including the review of minutes, action plans and KPIs. • To monitor and report on the performance of service contractors and take such action as is appropriate. • Ensure all suppliers adhere to policies and procedures, conversant with risk and have updated and effective assignment instructions or maintenance plans. • Obtain and analyse compliance and performance reports from all suppliers including environmental reporting in line with the company’s ESG strategy and wider ISO14001 requirements.
Property Maintenance
• Identify key areas where maintenance planning is required, engage and liaise with 3rd party consultants and suppliers to prepare a planned preventative maintenance schedule. • To compile and maintain all plans and drawings for the portfolio of properties. • To assist and ensure that all plant and equipment (including fire equipment) are tested and maintained in accordance with the manufacturer’s specifications; to keep records of testing and all relevant certificates. • Regular inspections of all parts of the building, both common and tenant’s demise on occasion. • Responsibility for energy and water management, reducing utilities consumption and increasing water efficiency, improving and monitoring waste minimisation and recycling. • To procure, instruct and manage minor works as required. • In accordance with the property strategy, work with the asset management team to develop a unit hand-back specification of works, procure and project manage as appropriate to ensure swift letting turn-around. Tenant Liaison • To create and maintain good relationships with tenants. • To compile and maintain accurate tenant contact information. • Build positive relationships with all tenant contacts and hold regular interaction meetings to ensure a high level of customer care • Assist with the compilation and issue of occupier satisfaction studies.
Health, Safety and Risk Management
• To organise and co-ordinate site work with the minimum risk to health and safety and to comply with legislation, codes of practice, policies and procedures. • Be conversant with the requirements of the Health and Safety at Work Act 1974 and associated legislation including water hygiene, asbestos and working at height. • To manage all Health and Safety matters in the building as required, utilising the company H&S system and other record/management system(s), ensuring full compliance. • To ensure that maintenance and building work on site is limited to trained, authorised employees, approved and competent contractors.
• To assist and ensure that the necessary permissions, insurances, method statements and risk assessments are in place before actual work commences and that these are adhered to. • Controlling statutory compliance, legislative compliance and best practice. • To ensure that works designated as high risk are controlled by an effective permit to work system • In the event of an accident or dangerous occurrence assist and ensure that temporary measures are taken to make the area safe, then ascertain the circumstances of the incident and report to the Head of FM and Enforcing Authority where appropriate. • Ensure recording of all accidents, incidents and dangerous occurrences and complete reports in accordance with the company’s policy • To co-operate with the visits made by consultants and auditors appointed.
Reporting
• To provide regular reports to the line manager on all aspects of portfolio performance, existing risks and viable, robust solutions. • To ensure the collection of accurate and relevant data relating to performance of contractors and provision of analysis as and when required. • Provision of regular business case proposals for any CAPEX works or service chargeable projects.
Person Specification Essential requirements • IOSH • Experience working in a fast paced environmental • Conversant with Customer Service Initiatives • Competent understanding of H&S legislation incl; Gas Regulations, Electricity at Work, Permit to Work etc. • Budget management experience • Articulate and excellent written and verbal communicator • Strong and compassionate people manager • Practically minded • Good IT skills
• Ability to work in a small and busy office • Willingness to act as an emergency contact
Desirable requirements
• A recognised qualification in building or facility management. • Previous working engineering background • Knowledge of building contract management • Understanding of commercial leases and contract law Salary and package • Competitive salary with discretionary performance linked bonus • Additional benefits include pension, health, and life insurance
Regional Assets Current location of region’s assets, subject to evolve due to expansion plans.
Property Name
City
Dunball Industrial Estate Beacon Business Park Capital Business Park
Bridgwater
Caldicot
Cardiff Dover
Poulton Close Business Centre
Lion Business Park
Gravesend
Greenway Business Park Star Road Industrial Estate
Great Horwood
Horsham Newport
Estuary Court
Dana Trading Estate
Paddock Wood Southampton
Trinity Court
Headlands Trading Estate Rivermead Business Park
Swindon Thatcham
How to Apply
For a confidential discussion, or to find out more about this opportunity, please contact Industrials’ appointed recruitment partners at The Management Recruitment Group. Applications should be sent to: industrials@mrgpeople.co.uk
15 Bishopsgate, London, EC2N 3AR +44 203 962 9900 mgpeople.co.uk
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