Have a neighbour issue? How incident diaries can help
When tenants contact us to report repeated or ongoing neighbour issues, we ask them to complete incident diaries. An incident diary is a document where tenants record the specific details of the incidents with their neighbour when they occur. We ask tenants to complete this information to help us with our investigations. If we don’t know the specific details like the time, date and who was involved it makes it very challenging to investigate the issues effectively. If after investigating and substantiating the issues, we need to go to court to take action against a tenant, we need factual and consistent evidence to prove to the court that the tenant has breached their tenancy agreement. Incident diaries help provide a factual account that is signed by witnesses.
What do I need to include? Our incident diary templates list all the information we need to make it easier for you to complete. When completing incident diaries please remember to stick to the facts and record the following:
How often do I need to complete them? As a guide, for incidents that happen daily, you should return your diaries weekly. For incidents that happen once a week, you should return your diaries monthly. It is important to keep recording new incidents otherwise we may think that the problem has stopped.
Were there any witnesses?
What happened?
How long did it last? i.e. was loud music playing for 5 minutes or 5 hours When did it happen? i.e. date and approximate time
Were the police called?
How did the incident affect you?
Did you know?
Recently our Advisory Committee of Tenants reviewed our incident diaries to make sure they were as clear and easy to complete as they could be. If you have any questions or concerns around completing incident diaries, please don’t hesitate to contact your local office and speak with your Tenancy Officer.
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