UNIVERSITY PARTNERSHIPS PROGRAMME
The Role of the Deputy General Manager
To be directly responsible for delivery of Soft Service operations within the halls of residence. The role will also act as the Deputy General Manager and will be expected to be accountable and manage the overall operation in the absence of the General Manager. The role holder will lead on the ensuring standards for service excellence and the property condition are executed effectively for the whole site. This role will have responsibility for the management of out-of-hours escalation via a Duty Manager rota basis.
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