Days and Applicant Days. • Encourage reasonable and fair behaviour in conjunction with the Residence Life team. • Report on Facilities Management standards and performance via agreed protocols. • Liaise with key suppliers and internal departments to drive financial efficiencies whilst ensuring integrity of supply chains. • Plan and execute the operational arrangements for the Vacation business Customer Service • Ensure the team delivers exceptional Customer Experience to students. • Ensure a high standard of delivery of services to the Summer Vacation business. • Develop strategies to promote positive communications with residents, delegates, contractors and visitors to the site. • Ensure that the Site Strategic Plan is effective, communicated and updated to all team members • Liaise confidentially with student support services, Chaplaincy and other agencies in relation to student welfare and strictly follow the Company policy for pastoral welfare • Respond to all comments and complaints in compliance with the SLA ensuring appropriate investigations are carried out and where necessary escalating to the relevant manager. Health and Safety • Carry out regular inspections of the accommodation and support effective plans to continually improve Health and Safety performance. • Assist with investigating incidents and accidents should they occur • Develop site plans to create a positive H and S culture • Maintain and adhere to the Health and Safety at Work Act provisions in all duties and ensure staff compliance with relevant legislation. • Report any H&S issues relating to the residence ensuring all information is passed to the appropriate persons • First Aid – appointed person responsibilities, if required Report Writing • Complete all necessary reports as required by the business and site operations Other Duties • Ensure Finance, HR & payroll functions are carried out in compliance with procedures and work within agreed budgets. • To plan own development and undertake training as required • Other duties as commensurate with the post • Partake in Duty Manager rota for out-of-hours escalation Contact with Others • Daily contact with UPP managers and staff (including internal support functions) • Contact with residents and the University Client • Contact with specialist sub-contractors and suppliers.
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