Deputy Head of Major Buildings
Executive Summary
Dear Candidate,
Thank you for your interest in this exciting opportunity with BNP Paribas Real Estate, a leading European real estate adviser with more than 5,400 experts across 36 countries. As one of the leading international real estate providers with a network across the UK, BNP PRE offers clients a comprehensive range of services that span the entire real estate lifecycle: Property Development, Transaction, Consulting, Valuation, Property Management and Investment Management. They are seeking a Deputy Head of Major Buildings who will, alongside the Senior Director, lead the dedicated Major Buildings PM Team in managing multiple high-end assets and a variety of clients. You’ll be involved in property management delivery, working closely with the dedicated Major Buildings PM Team to deliver contract and property management for some of the most prestigious Central London office assets owned by a variety of institutional, private wealth and overseas Clients.
If you would like to find out more, please read on.
About
Our Values
We are committed to fostering a company culture in which each employee incorporates these three core values into everything they do.
With a presence in UK property for over 150 years, we provide a full spectrum of services for every asset type across commercial, residential and rural real estate. We have a presence in 32 countries, our intimate knowledge of local markets is combined with global market intelligence at the forefront of the powerful trends shaping the real estate of tomorrow. In a changing world, our mission is to act as a long-term partner to our clients and the communities that mean something to them. We don’t just anticipate future real estate challenges, but embrace innovation to become a proactive force in shaping our urban and rural environments for the better. In 2017 we acquired leading UK real estate adviser Strutt & Parker, creating a powerful nationwide offering across the full property lifecycle.
We value our long-term client relationships and the trust that they have in us built up through our high ethical standards. The opportunities we deliver should meet our client’s expectations for sustainable solutions that are right for their future needs and our planet’s future technology adoption.
BRAVELY AMBITIOUS Creative and proactive we do things differently. Our ambition is future driven to help our clients with new working practices and digitisation that will help them tap into new innovative opportunities and technology solutions that will put them ahead in our ever evolving world. We constantly strive to anticipate new innovative solutions and technologies for our clients, such as Data & Analytics support, BIM (Building Information Modelling), and incorporating the Internet of Service into buildings. REFRESHINGLY DIFFERENT Our real estate knowledge and specialist expertise help our clients plan ahead. Using our future-driven approach, we identify and create new opportunities and deliver high-quality bespoke, financially fluent, and sustainable solutions that create value and are right for our client’s future needs. SUCCESSFUL TOGETHER We are future driven and committed to working together to identify and uncover new opportunities and provide our clients with tailored approaches and the best possible service solutions that meet their immediate local or wider future needs.
We have three key business lines: • Commercial • Residential • Rural
Property Management BNPPRE has specialised in Property Management for 50 years accumulating an impressive track record. We act for property companies, developers, overseas investors and funds on their investments and holding strategies in major buildings and real estate assets across London and the South East. Our Property Management business line is a strategically important long-term service offering within BNPPRE. Our UK Board continues to invest in growing our UK market share, working with clients and partners who share our values for customer excellence and innovation. This positioning is aligned with our Pan-European Property Management business ambition to retain our position as one of the leading managers of real estate across Europe.
Major Buildings PM Team We have a particular expertise in managing offices and office-led schemes in London through our Major Buildings Team, who have built a reputation for managing large and complex buildings. Our services include Design for Management and ESG consultancy, soft landings/ mobilisation, property and facilities management. Working with leading investment institutions and funds, we have developed a client-centric delivery model designed to provide tailored and flexible service with a focus on ESG, customer experience and technology deployment for competitive advantage. We have an in-depth commercial and technical working knowledge of office buildings, reinforced by our experience of managing trophy assets over the past 12 years. Our focus on exceptional customer experience and our responsiveness to client needs has ensured we have stayed close to the occupiers, driving occupier retention, protecting long-term income whilst ensuring asset relevance and sale preparedness. As a dedicated team managing large scale office buildings in Central London, we also bring added focus to creating engaging events that generate social value for clients; reflect the aspirations of our occupiers and contribute to the local community. Our expertise in placemaking and creating destinations across office and mixed-use environments, led us to becoming Founding Member of Experience Makers, a community for people who bring life and soul to property and a fresh and entrepreneurial approach to customer experience in the property industry. Typically, Major Buildings under management comprise multi-let offices above 150,000 sq ft with ancillary retail/ leisure. We also manage assets of more modest size, often forming part of a larger office portfolio.
Job Description
KEY DELIVERABLES • Act as principal point of contact for Major Buildings Team Clients • Lead client reporting in relation to all Landlord and Tenant matters and report in accordance with Client requests, both ad hoc and structured • Daily liaison with Clients, their customers, solicitors and professional advisors • Proactively identify opportunities where business can be generated • Ensure delivery of service by generating effective working relationships with Client teams and members of the wider property management department • Identify and undertake asset management initiatives (with Client instruction) • Liaise and develop working relationships with other parts of BNPPRE to maximise cross selling opportunities in line with the business’ GTS Strategy • Provide best in class customer service to internal and external customer base • Ensure regular and effective communication with the Client and customer base • Support Head of Major Buildings in all team and developmental matters • Lead and/or coordinate PM support on due diligence for acquisition and disposals • Regularly report to Head of Major Buildings on all measurable PM performance criteria. Calculate, forecast and reconcile Team PM fees. • Support Head of Major Buildings in all team and building developmental matters.
Deputy Head of Major Buildings Team: Director Location: London Reporting to: Head of Major Buildings – Senior Director
Working closely with a Senior Director, the candidate will assist with leadership of the Major Buildings Team comprising approximately 13 PM staff. Leadership duties will also extend to facilities management delivery, working closely with our dedicated Major Buildings FM Team across multiple assets/Clients. The individual will take responsibility for contract and property management of some prestigious Central London office assets owned by a variety of institutional, private wealth and overseas Clients. This role offers the right candidate an opportunity to assist in the continued brand and service offer development of the Major Buildings Team. The individual will need to demonstrate they are responsive to opportunities, commercially astute and future-orientated with an innovative approach to property management. Client relationship and staff management experience is required.
Assist with the leadership and strategic growth of our Major Buildings Property Management Team:
• Provide focused, highly responsive and market-leading management in accordance with Client contracts • Offer strong strategic leadership across the entire Major Buildings PM & FM Team • Assist with the growth of our property management business and play a key role in helping to develop and shape team brand/market identity • Ensure that the service provided is continually monitored and in line with all SLA’s/KPl’s • Take a proactive view of our client’s assets, identifying opportunities where service can be improved or added value realised through PM or via call-off services • Develop and maintain strong working relationships with Clients and their Asset/Fund Managers • Nurture an environment conducive to effective teamwork, co-operation and engagement among all team members • Mentor/develop x3 PM direct reports (xl Senior Associate Director, xl Associate Director, xl Senior Admin) and assist in their progression within the business, to enhance wider service delivery
Person specification
ESSENTIAL EXPERIENCE • Track record of working with clients at a high level with evidence of effective service delivery, client relationship and team management experience. • Demonstrable experience managing multi-let office buildings of scale with strong knowledge and understanding of office management trends e.g. hospitality-led customer service, emerging technology, building amenity provisions, ESG, etc. • Mobilisation experience for new build developments/ refurbishments, preferably with an element of design for management advice. • Sound landlord and tenant knowledge. • Able to demonstrate responsiveness to commercial opportunities to adopt a future orientated, innovative approach to PM.
DESIRED QUALIFICATIONS • Degree level qualification • MRICS qualified • Full clean driving licence • Previous use of Tramps property accounting package
KEY SKILLS/COMPETENCIES • Numerate with excellent written and verbal communication skills • A high level of attention to detail • IT literate - MS Office at intermediate level • Proactive positive leadership approach • Good networking skills and the ability to manage relationships with multiple stakeholders. • Capable of effective prioritisation with an ability to work to deadlines and willingness to multitask. • Excellent time management, organisational and prioritisation skills • Highly customer focused, professional, enthusiastic, reliable, flexible and friendly
Application Process
If you would like to find out more about this opportunity or apply for this role, please get in touch with BNP PRE’s retained recruitment partner, The Management Recruitment Group.
Applications should consist of a CV and succinct covering letter.
Matthew Evans M: 07854 865017 matthew.evans@mrgglobal.com Emilia Fasano M: 07851 259 868 e:emilia.fasano@mrgglobal.com
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