Franchise Order Process – User Guide
Overview:
Franchisee is going to be enabled with this new process to place the Orders. This will ease the Order Booking and tracking throughout the cycle of goods receipts. This majorly eradicates manual intervention and painstaking follow-ups. The franchisee as a user will be given access to the BC system. This user is tagged with the respective Franchisee Customer Code. Franchisee is treated as a Customer in the BC system, from whom the Business is performed. The journey begins by booking the Sales request by creating a Franchisee Order. This Order goes through workflows predefined in the system. The workflow will be consisting of different concerned Bateel departments’ consent & comments. This process will involve the participation of the Franchisee as well. Bateel departments such as Warehouse, Production, Finance and Supply-Chain will have responses in workflow stages. In this exercise, various systemic processes are created, and documents get exchanged among the stakeholders. Emails are the media of communication across the flow of events.
The user manual is aimed to provide clarity on actionable by Franchisee and insight on overall steps involved in the Order Processing at Bateel departments too.
Eventually, the delivery of requested Order Items will take place to Franchisee based on the mutual consent and correspondence of the entire cycle.
Below is the conceptual illustration of the process depicted …
May 2023
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