Hamilton Insurance Group - May 2020

THE SILVER LINING To Your Life & Health



S houting O ut J a N ai for N ational R eceptionists D ay

I recently learned that May 13 is Receptionists Day. While I don’t have someone who works for me exclusively as a receptionist, I think my assistant, JaNai Goldsborough, deserves some recognition in light of this day. JaNai wears a lot of hats around the office — one of which is as a receptionist. And let me tell you, I am wowed on a daily basis by everything JaNai does. We’re in the business of adding value to people’s lives, and I wouldn’t be able to do that nearly as well if I didn’t have JaNai by my side. When it comes to all the good JaNai does under her many hats, the first thing worth highlighting is simply how she makes people feel. Few people remember everything someone has said to them, but almost anyone can remember how someone made them feel throughout the course of their conversation. All my clients absolutely love JaNai, and they specifically tell me about how pleasant she is when she speaks to them. She makes them feel all warm and fuzzy inside. Even though I know I’m pretty good at what I do, I wouldn’t even have the opportunity to work with my clients if JaNai didn’t make them feel like they wanted to talk to me!

Secondly, JaNai is a skilled multitasker. Watching her work is honestly something to behold. She could be updating databases, combing through spreadsheets to fix client addresses, and cleaning up my newsletter list — all while singing along to a song on YouTube! Then, if a call comes in, she shuts it all down and answers the phone like nothing. I don’t know how she does it, but it’s nothing I could ever do. I look at a lot of things from 40,000 feet at Hamilton Insurance, but JaNai is down in the trenches. She’s more detail oriented and has a lot more direct communication with clients. Most of you reading this have probably talked to JaNai on multiple occasions! She’s really good at the stuff that I’m not very good at, and that’s what makes us such an effective team, I think. We’re strong where the other is weak. One metaphor that comes to mind uses the positions on a volleyball team for example. Normally, it’s someone’s job to set the ball so another player can spike it. That’s what JaNai does for me; she sets me up for success. JaNai is my receptionist, my admin assistant, my appointment booker, and troubleshooter. She keeps this ship from sinking on a daily basis while I’m out meeting with clients. When I’m not around, she’s an extension of me.

One thing I always strive to do in the long term is make myself replaceable. If I go down, I don’t want my business to go down with me. I hope that if ever necessary, JaNai could take over for me at a moment’s notice. And I hope that even though she’s not No. 1 right now, she knows she makes an indispensable No. 2. Before signing off, I just want to say this: If you or your family has been directly affected by the spread of COVID-19, please let us know if there is anything we can do for you. We are still in the office 9 a.m. to 3 p.m., Monday–Friday. Stay safe and healthy out there, and thank you for trusting us with your insurance questions and concerns.

–Duane Hamilton 1 770-744-1855

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