Role Description Head of Twentytwo Reporting Relationships Direct Manager: Head of Central London Property & Asset Management Reports: Head of Engineering Customer Experience Manager Head of Logistics Head of FM Head of Security Executive Summary The Head of Twentytwo is responsible for curating the owner’s vision and brand for the property, as well as managing overall performance of service delivery to occupiers, and optimising customer relationships and satisfaction. Working in close collaboration with the owner and JLL’s Property Management team, the Head of Twentytwo plays a key role in the development of strategies to continuously advance performance of the site team. In conjunction with JLL Contract Director, the Head of Twentytwo assumes overall responsibility for the management of all service matters within the property and will perform the role as the primary owner representative with all internal and external stakeholder interfaces. Role Description Head of Engineering – 22 Bishopsgate Reporting Relationships Direct Manager: Head of 22 Bishopsgate Direct Reports: Technical Services Manager Outsourc d Service Provider Relationships Executive Summary The Head of Engineering will have an overall responsibility for all operational engineering matters and act as the subject matter expert appointed to 22 Bishopsgate’s senior management team. The successful candidate will play a key part in deliv ring the owner’s overall visi n ensu ing a world l ading service t its occupie s within an olving office environm nt. Working closely with the wider 22 Bishopsgate team, the Owner, JLL and service partners, the Head of Engineering will create collaborative working relationships and drive an environment of customer excellence throughout the team. The Head of Engineering will be ultimately responsible for providing substantiated recommendations and advice to ensure that from an operational standpoint the building is fit for purpose across M&E and Building Fabric.
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