UCLAN - Facilities Operations Manager (Westlakes Campus)

RECRUITING OUR NEXT Facilities Operations Manager (Westlakes Campus)


The University of Central Lancashire is one of the world’s Best Global Universities leading the way in modern learning. Based in the heart of the North West, the University has campuses in Preston, Burnley and West Cumbria.

The University is about to commence an exciting new phase of our ongoing Estate Strategy, and we are seeking to recruit an experienced, and professionally qualified Facilities Operations Manager to join our growing Estates and Campus Services team, based at our Westlakes Campus in Cumbria. Reporting to the Head of Estates Operations who is based at Preston, you will be the primary point of contact for all estates and facilities management services at our Westlakes Campus including: security, cleaning, catering, maintenance, caretaking, on-site H&S etc. Our Westlakes Campus consists of 3 buildings totalling approx. 7,000 square metres (gross floor area) set within approximately 15 acres of land. The buildings provide teaching, office, social, commercial, and residential accommodation to UCLan staff and students. Although most of the technical subject matter expertise will be provided by managers and supervisors reporting to you, it is important that you have a full and proper understanding of hard and soft services delivery and the associated compliance. You will receive technical and management support from the team at the main Preston Campus, however it is important to note that this role will be expected to take operational decisions at the Westlakes Campus on a day-to- day basis, including coordinating the

initial estates and facilities management response to incidents and emergencies during evenings and weekends. Your overarching aim will be to develop and maintain a safe, welcoming, inclusive, and sustainable environment for all who study, work, or live at Westlakes Campus, including students, staff, visitors and partners – contributing to the attraction, recruitment and retention of students and staff. You will also have a sound knowledge and understanding of statutory legislation and current best practice relating to estates and facilities management. Your technical competence, qualifications and experience are vitally important to this role, however it will be your leadership style and ability to motivate and engage your team that will make you stand out above other candidates. The role offers a fantastic leadership opportunity for an ambitious and enthusiastic individual to play a key part in the continuing and future success of the University and its wider role in the North- West region. UCLAN welcomes and celebrates the rich diversity of our students, staff and our community partners. We recognise that our diversity is our strength and work hard to ensure that equality, diversity and inclusion are part of everything we do. We are committed to providing an inclusive environment where everyone can feel safe, valued and able to thrive.

Welcome to the University of Central Lancashire

University Key Numbers

Where Opportunity Creates Success The University of Central Lancashire (UCLan) is the international, multi-campus university leading the way in modern learning today. We believe in helping people to seize every opportunity to flourish in

38,000 Staff and student community £200m UCLan’s contribution to the North West economy each year• 800+ Number of research students currently enrolled 95.5% Of our graduates are in employment or further study within six months of graduating* 120+ Number of partnerships UCLan has with international institutions

3rd Largest University in the North West• £35m Invested in our new Engineering Innovation Centre (EIC) 100+ Clubs and Societies run by the Students’ Union 7% We are ranked in the top 7% of universities worldwide (Centre for World University Rankings 2020-21) #1 Ranked number 1 for our investment in student wellbeing services in the Student Welfare League Table 2020

education, at work and for life. Innovative by nature, we offer courses which combine academic excellence with real-world teaching, ensuring that our people gain the skills and experience that industry needs. That’s why our talented graduates are in such high demand across the world. Our staff are leaders in their fields, with the expertise and industry knowledge that makes our courses such an asset. A modern university,200 years in the making. We are proud of ours roots in Preston, in the beautiful county of Lancashire, where our main campus is based. It has been our home since 1828, when our distant predecessor, the Institution for the Diffusion of Knowledge, was born. Since then, we’ve changed our name several times over, modernised, expanded and developed state-of-the-art campuses. But one thing hasn’t changed: we’re still offering life- changing opportunities to our students. We gained university status in 1992. Since then we’ve grown to become one of the UK’s largest universities, with a staff and student community of around 38,000 people. We also have campuses in Burnley, Westlakes (in Cumbria) and Cyprus. Over the years we have evolved to become a significant university on the global stage. Our student body comprises of people from over 120 countries and we have partnerships with more than 120 institutions worldwide. Staff actively collaborate with other

universities overseas to further enhance their teaching and research. Our employment-focused course portfolio, rich array of CPD courses and inspiring innovation and research activity all make a positive contribution to the economy and public services through skills and innovation wherever we work regionally and globally. The most recent Research Excellence Framework (REF) and Knowledge Exchange Framework (KEF) demonstrate a major step forwards in our research density and capability, and we were recognised as being in the top 20% of UK higher education institutions for our dedication to local regeneration, enterprise, entrepreneurship, and working with the public and third sectors. We have a fantastic commitment to public engagement, as recognised by the NCCPE Silver Engage Watermark. We continue to be a financially stable university, powered by highly skilled and motivated staff. As an employer we believe in a supportive developmental culture. We have a clear single team ethos working in partnership across Schools and services. The University has put equality, diversity and inclusion as a key element of its strategic intent. We have recently secured an Athena SWAN bronze award at university level and the School of Engineering was the first School to receive a departmental bronze award. We now aim to secure a silver award.

In the latest Regeneris report *Full-time, home-domiciled, first degree leavers. (HESA Employment Performance Indicator 2018)

Delivering our Masterplan The fruits of our £200 million Campus Masterplan investment in Preston are transforming the University as a place to learn, work and do business.

A key aspect of the Masterplan is our £35 million Engineering Innovation Centre (EIC), which opened in 2019. This state- of-the-art teaching and research facility brings together the expertise of our academic staff, leading business minds and the very best student engineering talent in a spirit of collaboration and discovery. Our students and partners have access to outstanding facilities and cutting-edge equipment, including additive manufacturing (3D printing), advanced manufacturing workshops, fire engineering lab, motorsports and air vehicles workshop, rapid prototyping, specialist research labs, and more. With the EIC we have an incredible opportunity to position Lancashire at the forefront of what has been termed the

‘Fourth Industrial Revolution’ and cement the region’s longstanding position as a national centre of excellence for aerospace, advanced engineering and manufacturing. Our new £60 million Student Centre and University Square, opening later this year, are set to become the beating heart of our Preston Campus, creating an iconic gateway between the city and the University. The Student Centre brings our second-to-none advice and guidance services together under one roof, ensuring that we’re able to support our students from their first day at University until the day they graduate – and beyond. We have succeeded in developing a truly world-class campus which will benefit our students, staff and surrounding communities for many years to come.

The University comprises the following academic Faculties and Schools:

Faculty of Allied Health and Wellbeing • Social Work, Care and Community • Sports and Health Sciences Faculty of Business and Justice • Lancashire School of Business and Enterprise • Justice Faculty of Clinical and Biomedical Sciences • Dentistry • Medicine • Pharmacy and Biomedical Sciences • Veterinary Medicine

Faculty of Culture and Creative Industries • Arts and Media • Humanities, Language and Global Studies Faculty of Health and Care • Community Health and Midwifery • Nursing Faculty of Science and Technology • Engineering • Natural Sciences • Psychology and Computer Science

Life-Changing Impact

From our approach to teaching and learning, to our facilities and support services, the ethos of our University is geared towards creating an inclusive experience that maximises potential and builds confidence for all of our students. Our teaching and learning methods are designed to meet the aspirations of our students and staff for a world- class university experience, and we are determined to drive standards in the classroom, lecture theatre and lab even higher in our pursuit of pedagogical excellence. Academic challenge and stretch are key to our classroom environment, with research- informed teaching an underpinning principle. Undergraduate students are encouraged to participate in advanced- level research projects. This approach is combined with the successful methods of our heritage – learning by doing – with the aim of developing future business leaders and international entrepreneurs, with the skills and business acumen for success in the modern global economy. Our fundamental belief in widening participation is built on our roots. We give people new experiences and opportunities. Many of our students are the first in their family to go to university. Many others are mature learners or come from care backgrounds. We have a growing focus on diversification of our student population, with a strategic priority on women in engineering, as well as seeking to ensure we have a representative balance of ethnic backgrounds.

We are dedicated to cultivating a supportive and stimulating research environment that will generate the innovation required to tackle today’s global challenges. Recent examples of our impact include advising the Cambodian Government on the removal of land mines through the use of autonomous drone technology; engendering community resilience against climate change; developing new PPE to support the NHS in the pandemic, and designing an exo-skeleton to support people with Spinal Muscular Atrophy to live a more conventional life. Our research delivers highly cited academic outputs, as well as providing a broad range of benefits and impact to the industries, organisations and community groups we work with around the world. We await the REF 2020 results; the School submitted a 64% growth in staff submissions. We are at the heart of a significant engineering region, with Lancashire recognised as world-leading in aerospace, advanced engineering and manufacturing, and low-carbon energy. The Lancashire Enterprise Partnership has secured a £1 billion growth plan with 50 growth initiatives. The School is championing the transformation of the region’s economic prospects through our partnership work to ensure the North West benefits from the levelling up agenda. We run four large European Regional Development Fund (ERDF) projects.

At the University of Central Lancashire we cultivate an environment that brings demonstrable benefits to individuals, industries, organisations and communities. We do this across education, research and innovation.

“Growing a vibrant community of academic innovators, nurturing postgraduate students and early-career researchers.” University of Central Lancashire Strategy 2015-2020

Connecting Through Research The University cultivates a research

We are dedicated to cultivating a supportive and stimulating research environment that will generate the innovation required to tackle today’s global challenges. Key achievements Winners of the Digital Innovation Award at the Guardian University Awards 2017 for our online resource that provides vital training to clinicians caring for stroke patients. In 2017, Professor Lubaina Himid CBE won the Turner Prize, one of the world’s most prestigious art awards, and in January 2019 she was selected as a Royal Academician in painting by the Royal Academy of Arts. UCLan were winners of the Times Higher Education Awards 2018 for Most Innovative Contribution to Business for our University collaboration with the Recycling Lives project.

environment that delivers demonstrable benefits to industries, organisations and communities. From advising the Red Cross over the identification of human remains to leading international studies on stroke care, our research stimulates the innovative ideas required to tackle the global challenges of the modern world and some of our research influences government policy. UCLan’s research delivers highly cited academic outputs, as well as providing a broad range of benefits and impact to the industries, organisations and community groups with whom we work around the world. We are a leading research institution whose 16 subject areas in which our research was assessed were judged to contain ‘world- leading’ elements in the last assessment exercise, REF2014, and demonstrated both 4* and 3* quality.

Professor Lubaina Himid CBE

“Growing strategic, high quality partnerships in targeted overseas locations, providing international students with access to cutting-edge UK higher education.” University of Central Lancashire Strategy 2015-2020

Connecting With Business and Enterprise

Growing new income streams through commercial endeavours is critical to the future financial success of the University. We believe in establishing collaborative partnerships with our business customers. What sets us apart is our strong reputation for applied business research, entrepreneurship, innovation and bringing academic excellence to life. Innovation is part of our culture and we need to continue to work hard to establish links with local, regional, national and international businesses, sharing and exchanging our expertise and research to help give our customers a competitive edge. We believe in creating a University that works for everyone - students, businesses, investors and the community. To achieve this, we build strong partnerships for sustained success, delivering excellence through collaboration. The challenges and pressures of the business world are brought together with the latest specialist expertise, research and applied practice from the world of Higher Education to achieve real results.

We have a strong track record for securing funding aimed at supporting and developing the region’s small business community. Specific projects, hosted by UCLan, or in collaboration are all aimed at wealth creation, safeguarding jobs and helping businesses gain a competitive edge. The Centre for SME Development UCLan’s Centre for SME Development is a business membership network and a gateway for small, medium enterprises (SMEs) and all types of businesses to access the wealth of support and expertise that the University has to offer. The Centre for SME Development is committed to sharing and using all the resources available to help the region’s SMEs to prosper. Our focus is on engaging with the business community to create a vibrant, co-operative and constructive network where everybody benefits from being a member.

Connecting with The World

The University of Central Lancashire has always maintained a global outlook, focused on providing students and staff with unique opportunities and cultural experiences that impact, influence and encourage innovation in teaching, research and partnership. UCLan’s journey began in the late 1980s with Shenzhen University, when the locality amounted to nothing more than a small fishing village. Shenzhen is now one of the most successful and largest cities in China. Further partnerships followed with Guangdong University of Foreign Studies, which has seen more than 1,500 students graduate over recent years, Beijing Institute of Technology and Shanghai University of Business and Economics. It is more than 30 years since UCLan started out on its journey with China, leading the British Higher Education sector in delivering UK degrees in partnership. As China has developed so has UCLan’s offering, becoming more diverse and innovative and reflecting UCLan’s strategic approach to China. The University now enrols students from more than 120 countries and has partnerships with 125 international institutions. Its growing global reputation and reach is stretching

even further as the University encourages UK students to broaden their educational horizons, and builds on established international links to work with new partners around the world. The University’s Travel Bursary Scheme continues to go from strength to strength, providing students with the opportunity to add an international dimension to their studies. Globalisation provides life changing opportunities and our University is a true trailblazer. In September 2017, Hurricane Irma had a devastating impact on Sint Maarten where the American University of the Caribbean School of Medicine is based. The University responded quickly and decisively to accommodate the displaced 643 medical students and staff who were transferred to Preston to continue their tuition in just nine days. This resulted in winning the Internationalisation category in The Guardian University Awards 2018. We achieved excellent results in the 2017 international student barometer survey in which we ranked top in the country for ‘fair and transparent assessment of work’ and ‘explanation of marking criteria and satisfaction with assignment feedback’.

“Cultivating a dynamic, supportive and enterprising environment in which our students, graduates and staff can establish resilient businesses - an area in which we will continue to be sector-leaders.” University of Central Lancashire Strategy 2015-2020

Student Life Investing in our campus

Sport and wellbeing We pride ourselves in having a healthy campus so the majority of our students are eligible for free sports membership. Students are encouraged to get involved in one of the many sporting opportunities at UCLan, either in our four-storey indoor sports centre on campus or at our outdoor sports arena, which features an international standard athletics track, cycle track, all-weather football and hockey pitches, tennis and netball courts, alongside facilities for strength and conditioning. Students’ Union The Students’ Union (SU) has over 100 clubs and societies, offering something for everyone regardless of interest or ability. They even offer students the chance to set up their own group, which range from the Disney Appreciation Society to a Quidditch group. The SU also run a range of recreational sport activity and the Give it A Go programme runs throughout the year providing numerous activities, events and trips. There are also over 25 Sports Clubs run by the Union.

Our £200m Masterplan is well underway - a major investment in creating a world- class campus which will provide all our students with an exceptional learning and social experience. Our brand new social spaces are bright, modern areas packed with comfy sofas, table tennis, pool tables, beanbags and study spaces, and are perfect for students and staff alike. Our new c.£60m student centre, will enable us to provide even better advice and support to all students. Our brand new £35 million Engineering Innovation Centre is a state-of-the-art facility, with integrated teaching and research space. It creates an environment that inspires teaching, research and knowledge exchange, establishing UCLan as a leader in engineering innovation. Our newly-opened Oasis Multi-Faith and Spirituality Centre offers a warm welcome to students of any faith or none. The creation of the new Adelphi Square will connect the University and the surrounding city like never before, providing an attractive public space which will play host to community events and become a vibrant hub of activity.

Equality, Diversity and Inclusion We are committed to delivering a welcoming and inclusive culture which promotes equality and values diversity, a commitment reflected in the shared values of those who work and study with us.

Our vision is to strengthen our culture of equality, diversity and inclusion for our diverse University community, where everyone can feel safe, valued and supported. We proactively work to promote and embed the principles of equality, diversity and inclusion in everything we do; through a range of equality awards, accreditations, networks and equality leads. We strive to ensure that our work is central to all policy development, decisions and practice, and that employment, study and other services are genuinely accessible to everyone. We believe in in helping people to seize every opportunity to flourish in education, at work and for life. Our framework of equality, diversity, dignity, respect and fairness extends to all of our community; staff, students, partners, visitors and the wider community and is strongly aligned to our life-changing mission. We recognise that continuing to draw on the widest and most diverse range of talent

for our students and staff is essential to the continuing success of the University. We are committed to enabling all individuals to benefit from higher education irrespective of any protected group they belong to and providing a high quality learning experience that empowers our students to perform to the very best of their ability. Similarly, we want to provide an inspiring working environment for staff that allows people to develop their knowledge and skills. We also work with external communities to broaden participation and dialogue and maximise the potential benefits in the communities we serve. We value the unique contribution of all staff, students and the community. We strive to create a trans-inclusive culture, workplace and learning environment; free from discrimination, harassment or victimisation where all trans people are treated with dignity and respect in the gender with which they identify.

Wellbeing and Support We’re proud to offer all our students second-to-none support services and we’ll be there for them from the day they arrive until the day they graduate and beyond. Every corner of our new £60 million Student Centre has been designed to support their wellbeing. It’s the place to go whenever they need advice and support – whether they’ve got a quick question or need to have a more in-depth discussion with one of our advisers. Our expert team are on hand to offer sensitive and confidential support with everything from financial and careers advice to course information, accommodation assistance and support with their mental health and wellbeing. There is also a network of health and wellbeing support for staff. Whether it be physical or mental health, or your personal and professional career, there are services available to ensure that every employee feels encouraged at work and receives any care and assistance they may require. There is also an annual Diversity Conference to celebrate and enhance understanding of issues which impact on our hugely varied community.

Job Description

Main Duties and Responsibilities: 1. Act as the primary point of contact for UCLan staff, students and external agencies for all estates and facilities management matters at the UCLan Westlakes Campus. 2. Provide leadership, line management and continuing professional development for the in-house team to maximise their individual and collective engagement and potential. 3. Manage and develop systems to effectively manage, escalate and control issues and risk associated with estates and facilities management services at the Westlakes Campus. 4. Manage and develop systems to effectively manage, monitor, and control budgets and expenditure relating to estates and facilities management at the Westlakes Campus. 5. Ensure that the estates and facilities management services provided at the Westlakes Campus are developed and maintained to respond to the business need and meet customer expectation. 6. Through the established line management structure, ensure that suitable and sufficient risk assessments and standard operating procedures are developed for all estates and facilities management operations at the Westlakes Campus. 7. Work with the central Estates Compliance team based at Preston to ensure that the Westlakes Campus always remains safe and compliant with statutory legislation. 8. Act as the primary point of contact for UCLan Accommodation Team (Student Services) for all estates and facilities management matters relating to the UCLan residential/ living accommodation. 9. Develop, implement, and monitor clear and service level agreements (SLA’s) for all estates and facilities management services provided

by suppliers and contractors at the Westlakes Campus – proactively managing their performance. 10. Provide the day-to-day operational management of the FM contract for hard and soft services – an external contractor providing core estates and facilities management services at the Westlakes Campus. 11. Produce Monthly Management Repots covering 12. Work collaboratively with the central Estates and Campus Services team based at Preston to ensure the following at the Westlakes Campus: • The effective prioritisation and completion of reactive and planned maintenance and cleaning operations at the Westlakes Campus. • The maintenance of a safe, welcoming, inclusive, and accessible Campus for all. • The effective management and control of issues and risks associated with estates and facilities management operations at the Westlakes Campus. • The provision of a consistently high- quality catering and hospitality offer at the Westlakes Campus. • The Campus and estates and facilities management operations remain safe and compliant at all times. • Effective management and control of contractors and suppliers. • The consistent application of University policies, process, systems and procedures. 13. To act as primary contact for and ensure that an ‘out of hours’ call out service is available 24/7/365 via internal and external resources for emergency/critical incident response. 14. To lead and coordinate responses to emergencies and the initiation of business recovery and continuity plans at the Westlakes Campus. 15. Undertake any other duties commensurate with the role and grade as determined by the Head of Estates Operations.

Job Title

Facilities Operations Manager (Westlakes)

School/Service Responsible to Responsible for Grade

Estate and Campus Services

Grade H

Head of Estates Operations

Management of hard and soft FM services at the Westlakes Campus through in-house team and contractors. Westalkes Campus (West Cumbria): Summergrove Halls, Samuel Lindow Building, Princess Royal Building.


Job Purpose: To lead the estates and facilities management teams at the UCLan Westlakes Campus to ensure that the estate is maintained to the high standards articulated within university strategies, policies, and procedures, in accordance with industry/sector best practice, and is fully compliant with statutory legislation. With support from the central Estates and Campus Services management team based at Preston, provide the day- to-day operational management and

coordination of the following estates and facilities management services and functions at the Westlakes Campus: • Catering and hospitality • Security and risk management • Engineering and maintenance • Cleaning and hygiene • Car parking management • Mailroom and deliveries • Caretaking and general portering • Reception and helpdesk.

Person Specification

Work Experience Essential Significant/extensive experience in a senior facilities manager role within a large organisation. Experience of managing the delivery of reactive and planned maintenance and cleaning operations using in-house staff and contractors. Experience of managing catering and hospitality services via in-house staff and contractors. Experience of managing estates and facilities management services within residential/living accommodation. Experience of implementing management systems to ensure compliance with statutory legislation (compliance) relating to estates and facilities management. Experience of producing timely and accurate management reports. Experience of developing and managing budgets. Experience of managing the performance of in-house staff and external contractors. Measures by: Application Form / Interview

Education/ Qualifications Essential NVQ Level 4 qualification in Facilities Management. NEBOSH General Certificate in Occupational Health and Safety. Member of IWFM or other relevant professional body. Desirable Attained or working toward a first degree or Ofqual equivalent in Facilities

Ability to critically analyse problems and present options/solutions in a clear and concise format.

A good communicator – recognising the importance of listening. A solution-focussed approach to work – focussing on what can be done rather than what can’t. Commitment to continually improve – being the best you can possibly be. Commitment to working flexibly to meet the business need – including occasional evening and weekend work and travelling to other UCLan sites. An understanding of and demonstrable commitment to the University’s values of: • Achieving Together; • Being Proud; • Creating Opportunity; • Supporting All; as a framework for decisions, actions and behaviours. Measures by: Application Form and Interview

Familiar with, and able to use, the extensive Microsoft Office suite.

Possession of a full Driving Licence with no endorsements or disqualifications that will prevent travelling on University business. Measures by: Application Form / Interview Training Essential Evidence of recent and continuing professional development (CPD) Willingness to undertake further relevant training or development. Measures by: Application Form / Interview Other Essential A team player who is collaborative and inclusive in their attitude and behaviour.

Management. Measures by: Application Form Skills/ Abilities Essential

Strong leadership capability – able to engage, motivate and influence both internal staff and external consultants, contractors and suppliers. Ability to produce and communicate timely and accurate management reports. Ability to manage contracts and contractors providing estates and facilities management services.

Benefits 30 days paid leave plus bank holidays & 4 days discretionary days Flexi time scheme Relocation Scheme Full benefits can be located here.

How to apply

The University is being supported on this recruitment campaign by the search consultancy The Management Recruitment Group (MRG). To arrange a briefing conversation please contact our advisor: David Craven david.craven@mrgglobal.com 07932 717 438 Applications should consist of a comprehensive CV (of not more than four pages) and a covering letter (of not more than two pages). Applications should be sent to: david.craven@mrgglobal.com. The closing date for applications is: Sunday 10th December.


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