Guest Engagement Score Shangri-La, Qaryat Al Beri, Abu Dhabi (Data reported up to 30 June 2025 - YTD)
➢ OVERALL EXPERIENCE
=
Score - 94.96 | Target - 94.00
➢ PROBLEM FREE
=
Score - 79.22 | Target - 79.00
➢ PROBLEM HANDLING
=
Score - 79.50 | Target - 90.00
➢ SERVICE ATTENTIVENESS
=
Score - 94.68 | Target - 94.00
➢ ARRIVAL EXPERIENCE TARGET
=
Score - 94.05 | Target - 94.00
➢ BREAKFAST EXPERIENCE (HOTEL WEAKNESS)
=
Score - 93.18 | Target - 93.40
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