Person Specification
Experience Essential:
Personal Qualities Essential: • Ability to work with considerable
Competency Requirements • Adapting to Change • Commercial Awareness • Creativity & Innovation • Customer Focus • Interpersonal Understanding • Leadership • Managing Resources
Technical Knowledge & Skills Essential: • Proficient in use of Microsoft Word and Excel Desirable: • Knowledge of building construction and services installation • Good working knowledge of environmental issues, legislation and policy directives
• Significant, demonstrable experience of running a large, multi-site residential operation, ideally, student accommodation. • Experience of leading and managing large teams • Demonstrable experience of setting and managing budgets at group level • Experience of facilities and premises management • Experience of delivering high levels of customer satisfaction • Understanding and practical knowledge of current health and safety regulation
independence and under a minimum of supervision to achieve the Department’s agreed revenue and satisfaction targets. • Excellent attention to detail and a highly structured approach to managing work load and projects. • Must demonstrate a consultative approach to achieving projects in a complex matrix environment. Must be an experienced and effective influencer and command respect naturally. • Manifests a genuine interest concern for the general wellbeing of student residents and other customers. • A patient and positive approach to team and contractor management with a genuine interest in staff development and getting the best out of individuals. • Honesty and integrity
• Organisational Commitment • Performance Management • Proactivity & Planning • Problem Solving and Decision Making • Resilience • Striving for Excellence • Self-development and commitment to learning • Working with Others
Education & Professional Qualifications Essential: • Degree or equivalent
• Relevant H&S qualification (NEBOSH/IoSH) • Qualification in Hospitality Management • Professional Facilities Management Qualification BIFM
Desirable: • Contract management experience
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