North State BIA Industry Honors 2020

HEATHER DERR FIRST AMERICAN TITLE

I’d like to recognize Heather Derr, Senior Escrow Assistant to Amy Navarro, as a shining STAR in the industry. Heather Derr is an integral part of not just her escrow unit, but the entire First American Roseville o ffi ce as a whole. The true definition of a team player, Heather is that person everyone can turn to or rely on in a pinch. Despite the extraordinary circumstances of 2020, Heather managed to provide extraordinary service to her clients and support to her team. No one expected the volume that we experienced in the summer month and Heather was able to tackle her without breaking a sweat. When the teams came up short handed, she was there to jump in. No matter it be leaning a new technology, training new employees, adapting to a process, or transitioning to a work from home environment Heather has found a way to excel. Truly incredible.

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