FORUM MEMBER
Promoters
69%
Passives
25%
Detractors
6%
n = 198
n = 73
n = 18
Recurring Themes - Summary • Reliable Resources and Content • Standards/Best Practices • Sense of Community • Support and Advocacy • Leader in Field of Expertise
Recurring Themes - Summary • Reliable Resources and Content • Standards/Best Practices • Questionable Value for Membership • High Quality Training/Professional Development • Support and Advocacy
Recurring Themes - Summary • Insufficient Value for Membership • Reliable Resources and Content • Too Focused on Education Abroad/Not Relevant to My Work • Needs to be More Forward Thinking/ Up-to-Date • Too Focused on Revenue Generation
Net Promoter Score 62 N = 289
The Forum on Education Abroad Net Promoter Score Results 11
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