FORUM MEMBER RECURRING THEMES
Promoters
69%
Passives
25%
Detractors
6%
n = 198
n = 73
n = 18
• Reliable Resources and Content • “The Toolbox of resources, which I turn to time and time again.” • “The Forum is an amazing network of colleagues, collection of resources, and strategic visionary for the field of international education.” • “Amazing resource for the field, and so critical at this time.” • “Lots of helpful information and insights” • “The guidelines and standards for study abroad programming are wonderful starting points and
• Reliable Resources and Content • “It provides many useful resources to better
• Insufficient Value for Membership • “I understand there is new leadership at the Forum and hope the capacity for no-cost to participation on-line events can grow. • “Please don’t get me wrong: Forum is a wonderful organization that does great work, BUT under the present circumstances I can’t justify the membership fee with all programs cancelled for the foreseeable future.” • “I love the Forum, but in today’s economy membership is an expense choice.” • “Membership for Small colleges is still pretty high.
understand the field and collaborate with others. It also provides opportunities for professional development and connections.” • “The resources are useful, we just don’t have the funds to attend all of the professional development opportunities and webinars that aren’t free.” • “It provides useful resources for education abroad professionals. I wish I had more time to be able to take advantage of them.” • “Strong content developed by Forum and its members to support best practices in all areas of student mobility programming.”
refreshers for everyone in the field. I think the critical incident database is also a very helpful tool.
Then you still have to pay a hefty fee for every webinar and event. With budgets getting tighter, I just don’t feel like I get what I need from the organization.”
The Forum on Education Abroad Net Promoter Score Results 12
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