FORUM MEMBER RECURRING THEMES
Promoters
69%
Passives
25%
Detractors
6%
n = 198
n = 73
n = 18
• Sense of Community • “I find the Forum to be a very open and
• Questionable Value for Membership • “We feel the annual fee and conference fees are too high.” • “I didn’t put 9 or 10 because the membership is expensive and I don’t particularly like how some Forum info is only available to members.” • “The resources are excellent but price for individuals could be a deterrent.” • “I believe the Forum on Education Abroad has done some great work and continues to do so but I find that the cost of participating in some of the events/ professional development opportunities is cost prohibitive. • “It is a tremendously valuable resource, but it’s also expensive to use, and with budget cuts, it’s difficult to prioritize needs.”
• Too Focused on Education Abroad/Not Relevant to My Work • “I would not recommend that faculty join, nor that staff working outside education abroad join.” • “I really do not work with partners or service providers. I work with community colleges.”
welcoming community with fantastic content.” • “The Forum Standards and Conference are well worth the connection and staying up to date in the field.” • “We at EF are certainly promoters of the Forum. The partnership, access to meaningful content and dialogue, networking opportunities, and general community all add to our rich and fruitful engagement with both its members and leaders. The leadership demonstrated, particularly over these last complex and challenging months, has been impactful, unique, and appreciated. So we rate our recommendation likelihood at 10 with great advocacy, because we all need the Forum.” • “I love the size of the Forum. It is more personal which makes me feel more connected.”
The Forum on Education Abroad Net Promoter Score Results 14
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