FORUM MEMBER RECURRING THEMES
Promoters
69%
Passives
25%
Detractors
6%
n = 198
n = 73
n = 18
• Leader in Field of Expertise • “I greatly appreciate the Forum’s leadership of our profession. I have found the Forum’s staff and director extremely supportive of colleagues in the field.” • “The organization has demonstrated that it is the premiere voice for education abroad and has continued to provide useful resources to the field since its inception.” • “The Forum is one of the leaders in providing
• Support and Advocacy • “I believe the Forum should and must be the fulcrum of our industry, it must provide reassurance to its members, present solutions, share innovative ideas, and, in concrete, come up with direct answers, proposals, in order to rebuild trust with HE Institutions. A lot of webinars, and so many presentations, so much talk, so little is accomplished. I propose clear form, clear ideas, and principles that can be shared and followed to improve our present transitional phase, form covid-19 to post covid-19, as our activity is in danger and we ought to take steps to implement whatever can be done, now, for the next few months, realistically and positively.” • “I really appreciated the free COVID-19 weekly webinars that were hosted by Forum over the past few months. As a small provider that has lost all sources of revenue over the past few months, seen most of our employees
• Too Focused on Revenue Generation • “The Forum provides a valuable service. I think
some of the revenue generating initiatives were not necessarily helpful to the membership. I also would have liked to see more virtual seminars on education abroad in response to COVID. Other organizations (AIEA, IIE, ACE, Inside Higher Ed) were more nimble in this regard.”
information on current best practices and policies that can help programs develop and create new initiatives. The Forum is a solid resource and clearly takes great measures to stay up to date, relevant and innovative in its approach and research focuses.”
The Forum on Education Abroad Net Promoter Score Results 16
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