EDUCATION ABROAD ADMINISTRATORS
Promoters
67%
Passives
25%
Detractors
8%
n = 180
n = 68
n = 22
Recurring Themes - Summary • Reliable Resources and Content • Standards/Best Practices • Support and Advocacy • Sense of Community • Leader in Field of Expertise
Recurring Themes - Summary • Reliable Resources and Content • Standards/Best Practices • Questionable Value for Membership • Networking • High Quality Training/Professional Development
Recurring Themes - Summary • Insufficient Value for Membership • Too Focused on Education Abroad/Not Relevant to My Work • Reliable Resources and Content • Too Focused on Revenue Generation • Needs to be More Forward Thinking/ Up-to-Date
Net Promoter Score 59 N = 270
The Forum on Education Abroad Net Promoter Score Results 17
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