EDUCATION ABROAD ADMINISTRATORS RECURRING THEMES
Promoters
67%
Passives
25%
Detractors
8%
n = 180
n = 68
n = 22
• Reliable Resources and Content • “The Forum on Education Abroad provides valuable resources for new and veteran Education Abroad Educators. Its sole purpose is Education Abroad and they do a stellar job keeping up with creating best practices, promoting research, leading advocacy, and setting the standards.” • “I think the Forum could continue with developing more dynamic content (maybe blog posts?) on their website, although I know it’s a great sort of “static” resource.” • “Forum, like the rest of us, is in a difficult time but it’s also a time to rethink. I’d like Forum to try and become more accessible to graduate students, faculty, retired colleagues, and, alas, unemployed colleagues.”
• Reliable Resources and Content • “I love the Forum’s focus on practical resources and practical information. I’m working on my certification and the assignments are actually things I can use in my day to day job.” • “Good organization to keep up with the trends and best practices in study abroad.” • “The resources are incredibly beneficial. Particularly, the trainings and standards.”
• Insufficient Value for Membership • “In a normal year, I’d rank this a 10 but in the current circumstances, we have to look at value and what we are getting out of it. For a new professional, the information and resources are very helpful, but for someone who has been in the field for a long time, I’d be comfortable taking a break from membership until our budget is not as stressed as it is now.” • “If institutions can afford several memberships, I think the Forum is an important one, but I’m not sure the Forum would be my top priority if I could only choose one membership in this current economic situation.” • “It provides some value, in terms of Quip review, etc., however we found it did not provide much value after our review.”
The Forum on Education Abroad Net Promoter Score Results 18
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