The Forum on Education Abroad - Net Promoter Score 2020

EDUCATION ABROAD ADMINISTRATORS RECURRING THEMES

Promoters

67%

Passives

25%

Detractors

8%

n = 180

n = 68

n = 22

• Standards/Best Practices • “Membership in the Forum on Education Abroad indicates a commitment to best practices and ongoing learning.” • “They are the standards-setting institution within education abroad. If a person wants to work in the field of education abroad or international education, they need to be familiar with the Forum on Education Abroad.” • “I think that the Sixth Edition of the Forum Standards really moves the organization and the field in a powerful direction. I am looking forward to seeing how these strategic planning efforts drive more innovative thinking and forward-looking action.”

• Standards/Best Practices • “The Forum continues to thoughtfully work through Ed Abroad best Practices and bring concrete application to those practices to the field of Education Abroad.” • “I think it is important for anyone in the field to at least be in touch with the Standards of Good Practice, to know they exist, be familiar with them, and the resources associated with them. I also appreciate the focus specifically on Education Abroad.” • “It is important to understand the standards for study abroad, which is a valuable contribution to the field.”

• Too Focused on Education Abroad/Not Relevant to My Work • “It might we worth having a separate group for

country directors. I feel that much of the information its aimed at an institutional level and not at the country provider level. For example, what are Best Practices for the administration of host families?” • “I would not recommend that faculty join, nor that staff working outside education abroad join.” • “great resource for those deeply involved in study abroad specifically. For the person who wears multiple hats with stronger emphasis in international student services, then I might recommend NAFSA first.”

The Forum on Education Abroad Net Promoter Score Results 19

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