EDUCATION ABROAD ADMINISTRATORS RECURRING THEMES
Promoters
67%
Passives
25%
Detractors
8%
n = 180
n = 68
n = 22
• Leader in Field of Expertise • “Thank you for the great insight and leadership you have given during these unusual times.” • “I think there could be some valuable opportunities to provide additional collaboration within the Forum and also distinguish itself further from other like associations.”
• High Quality Training/Professional Development
• Needs to be More Forward Thinking/ Up-to- Date • “The resources can be useful, but there has not been much updating that I have noticed recently (pre- COVID). The webinars/COVID resources have been helpful. But in the times of budget restraints, the value of the membership.” • “COVID-19 challenges our field in many ways and I have been disappointed with the Forum’s response. As CDC issued guidance for institutions to reconsider offering International exchange and study abroad programs, Forum responded defensively by drafting a letter rather than assisting members with how to manage operations in a rapidly changing landscape.”
• “FEA provides good resources and opportunities of professional development for those in the industry.” • “I have found the process of the training and certification very valuable, and I wish I had done it earlier.”
The Forum on Education Abroad Net Promoter Score Results 22
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