The Forum on Education Abroad - Net Promoter Score 2020

FACULTY

Promoters

55%

Passives

26%

Detractors

19%

n = 34

n = 16

n = 12

Recurring Themes - Summary • Reliable Resources and Content • Standards/Best Practices • Support and Advocacy • Sense of Community • Leader in Field of Expertise

Recurring Themes - Summary • Standards/Best Practices • Questionable Value for Membership • Reliable Resources and Content • Networking • High Quality Training/Professional Development

Recurring Themes - Summary • Insufficient Value for Membership • Too Focused on Education Abroad/Not Relevant to My Work • Standards/Best Practices • Increase Awareness of and Access to Available Resources • Too Focused on Revenue Generation

Net Promoter Score 35 N = 62

The Forum on Education Abroad Net Promoter Score Results 23

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