FACULTY RECURRING THEMES
Promoters
55%
Passives
26%
Detractors
19%
n = 34
n = 16
n = 12
• Reliable Resources and Content • “I have had a very good experience with the Forum since its very inception -- excellent conferences, workshops, webinars, field-focused statistics, and standards. It is the only serious organization dedicated to education abroad practice, theory, and research. It offers a strong portfolio of practical support activities and research-based theoretical knowledge.” • Standards/Best Practices • “The Forum on Education Abroad provides leadership in the education abroad community through their work with the Standards of Good Practice. These efforts complement other organizations and associations for international educators.” • “It’s considered the professional organization that sets the best practices for EA.”
• Standards/Best Practices • “Standards setting body for US Education Abroad” • “To certify excellence in education abroad” • Questionable Value for Membership • “Although networking is important, I am not sure what are the additional benefits.” • “I have not used the Forum resources very much in the past year, so the price tag seems steep, especially in these tight financial times.” • “Membership is very expensive for many institutions and individuals, and it may be hard for young programs and directors to justify.” • Reliable Resources and Content • “Forum has the foundational knowledge for anyone interested in global learning including study abroad.” • Networking • “I recommend they attend the Forum because it can generate a great network environment.”
• Insufficient Value for Membership • “It is very expensive. Most colleges do not have Study Abroad Programs or offices.” • “The handling of the cancelled meeting was atrocious. Many of us have limited fund for actual travel, and that money was thrown away essentially. I did not wish to pay for a video and paper-based conference. Those of us who go for the face-to-face contact should have been offered refunds or at least re-purposing of our money to a place we wanted.” • “Limited activities of support aside from annual meeting that have been advocated for by our education abroad team. Others at large expense. In period of strong attention to budgets, this is not the highest value we have seen.” • Too Focused on Education Abroad/Not Relevant to My Work • “Although I am relatively new to the area of international education, I have not found a great deal of useful information on the forum website or in the e-mails.”
The Forum on Education Abroad Net Promoter Score Results 24
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