UNIVERSITY / CAMPUS LEADERSHIP
Promoters
66%
Passives
26%
Detractors
9%
n = 59
n = 23
n = 8
Recurring Themes - Summary • Reliable Resources and Content • Standards/Best Practices • Leader in Field of Expertise • High Quality Training/Professional Development • Focus on Education Abroad
Recurring Themes - Summary • Reliable Resources and Content • Standards/Best Practices • Questionable Value for Membership • Networking • High Quality Training/Professional Development
Recurring Themes - Summary • Insufficient Value for Membership • Too Focused on Education Abroad/Not Relevant to My Work • Standards/Best Practices • Too Focused on Revenue Generation • Lack of Support/Advocacy
Net Promoter Score 57 N = 90
The Forum on Education Abroad Net Promoter Score Results 28
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