UNIVERSITY / CAMPUS LEADERSHIP RECURRING THEMES
Promoters
66%
Passives
26%
Detractors
9%
n = 59
n = 23
n = 8
• Reliable Resources and Content • “Exceptional staff, excellent resources, i.e.,
• Reliable Resources and Content • “Strong content developed by Forum and its members to support best practices in all areas of student mobility programming.” • Standards/Best Practices • “It is important to understand the standards for study abroad, which is a valuable contribution to the field.” • Questionable Value for Membership • “The Forum was very, very active and productive for many years. Understanding that the past two years have been a time of transition, and recognizing I haven’t paid as much attention as I should, it doesn’t seem as if The Forum is providing as much practitioner value as it used to. Argh, I hate saying this but it doesn’t appear that The Forum is still the leading “voice” in the field.” • “An 8 is a high score for me to give and should not be read as insufficient. I think the resources of the organization are extremely valuable. Many of these resources are free--and I have always respected The Forum for not hiding their high value Standards behind paywalls. This enables their mission to go farther and be more influential than their membership roles might imply. However, I have placed it at 8 because membership is very expensive for many institutions and individuals, and it may be hard for young programs and directors to justify.”
• Insufficient Value for Membership • “Right now, every piece of information regarding training from The Forum comes behind a pay wall. What are our dues for? The privilege of an email? or simply that we can say we subscribe to the Forum?” • “Limited activities of support aside from annual meeting that have been advocated for by our education abroad team. Others at large expense. In period of strong attention to budgets, this is not the highest value we have seen.” • Too Focused on Education Abroad/Not Relevant to My Work • “I would not recommend that faculty join, nor that staff working outside education abroad join.” • “It depends on what field within International Education that the friend works in and what they are looking to get out of their membership.”
workshops, conferences, publications, collaboration with education abroad professionals in every category of the field, established Standards for the field.” • “The Forum provides access to research on education abroad and to excellent resources on risk management, best practices, and other information vital to our work.” • “Provides valuable resources for advancing global education and a great organization for networking.” • Standards/Best Practices • “There is power in setting collective standards, ethics and such for our emerging profession/field.” • “The Forum is one of the leaders in providing information on current best practices and policies that can help programs develop and create new initiatives. The Forum is a solid resource and clearly takes great measures to stay up to date, relevant and innovative in its approach and research focuses.”
The Forum on Education Abroad Net Promoter Score Results 29
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