PROGRAM PROVIDER
Promoters
58%
Passives
34%
Detractors
8%
n = 44
n = 26
n = 6
Recurring Themes - Summary • Reliable Resources and Content • Support and Advocacy • Standards/Best Practices • Sense of Community • High Quality Training/Professional Development
Recurring Themes - Summary • Standards/Best Practices • Reliable Resources and Content • Networking • Conferences • Questionable Value for Membership
Recurring Themes - Summary • Insufficient Value for Membership • Too Focused on Education Abroad/Not Relevant to My Work • Needs to be More Forward Thinking/ Up-to-Date • Increase Awareness of and Access to Available Resources
Net Promoter Score 50 N = 76
The Forum on Education Abroad Net Promoter Score Results 32
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