PROGRAM PROVIDER RECURRING THEMES
Promoters
58%
Passives
34%
Detractors
8%
n = 44
n = 26
n = 6
• Reliable Resources and Content • “It’s the go to organization for the education abroad field and they can benefit from the programming.” • “In addition to the standards, which are incredibly helpful, The Forum provides trainings and resources to guide international educators. I find great utility in the overall support that the Forum provides.” • “I work onsite in a very small program in Europe. The Forum has been an invaluable resource for learning best practices and professional norms in the field.” • Support and Advocacy • “We at EF are certainly promoters of the Forum. The partnership, access to meaningful content and dialogue, networking opportunities, and general community all add to our rich and fruitful engagement with both its members and leaders. The leadership demonstrated, particularly over these last complex and challenging months, has been impactful, unique, and appreciated. So we rate our recommendation likelihood at 10 with great advocacy, because we all need the Forum.” • “The Forum values rigor in its work developing professional standards for the field, convenes thought leaders to the benefit of advocacy and professional development in the field, and remains focused on outgoing university education abroad programming.”
• Standards/Best Practices • “The Standards produced by the Forum are top notch for the template for creating and maintaining great programs.” • Reliable Resources and Content • Networking • “Network and Connectivity” • Conferences • “The conferences are about how to run great programs to high standards and are not merely marketing exercises as NAFSA seems to be.”
• Insufficient Value for Membership • “I think that in a economic crisis throughout the world the courses should have a lower price. It does not make it feasible to participate in workshops if it costs the same as the membership during this currently economic climate.” • “Membership for Small colleges is still pretty high. Then you still have to pay a hefty fee for every webinar and event. With budgets getting tighter, I just don’t feel like I get what I need from the organization.” • Too Focused on Education Abroad/Not Relevant to My Work • Needs to be More Forward Thinking/ Up-to- Date • “What direction the Forum takes over the next short period of time when both the organization and the field are in much transition. Forum had become quite frankly a stand-pat maintainer of the status quo with a loss of critical regard, trenchant analysis or innovative thinking.”
The Forum on Education Abroad Net Promoter Score Results 33
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