PROGRAM PROVIDER RECURRING THEMES
Promoters
58%
Passives
34%
Detractors
8%
n = 44
n = 26
n = 6
• Standards/Best Practices • “As an international educator, The Forum’s Standards of Good Practice serve as my roadmap for designing and delivering high-quality education abroad programs.” • “The Forum provides many guidelines, best practices and other useful and pertinent info to professionals in the field of education abroad.” • “As the Standards Development Organization for the field of education abroad, The Forum is a point of reference for professionals in our field.” • Sense of Community • “An amazing network of professionals and incredible opportunity to share knowledge and grow professionally” • “It provides a space to share best practices and new trends, outlines useful information to ensure the quality and safety of study abroad programs, and offers appropriate support in critical situations.” • “Coverage of important, timely topics in the field, and opportunity to exchange with colleagues in US and beyond.”
• Questionable Value for Membership • “Good organization to keep up with the trends
• Increase Awareness of and Access to Available Resources • “I am new to the Forum and do not completely understand all the services and resource they may offer.”
and best practices in study abroad. Not impressed with decision for no refund for conference that was held virtually. That was a bad call given the current situation and the financial stress small organizations are under.” • “The Forum is a key organization for the field of education abroad, and being a member gives you access to its standards, guidelines, events, conferences, and networking opportunities. My only reservation is that it’s an expensive organization to join and the annual conference is quite expensive as well.”
The Forum on Education Abroad Net Promoter Score Results 34
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