AFFILIATE ORGANIZATION/SERVICE PROVIDER RECURRING THEMES
Promoters
52%
Passives
30%
Detractors
17%
n = 12
n = 7
n = 4
• Reliable Resources and Content • “To keep informed about study abroad
• Reliable Resources and Content • “Great resource and service” • Standards/Best Practices • “To certify excellence in education abroad” • Networking
• Too Focused on Education Abroad/Not Relevant to My Work • “I have attended a conference and done a departmental training on best practices/standards, but do not currently work in the field of international education, and face some resistance with educating others about the importance of international work in academics. I approach this topic with some extra care in my current workplace.” • Reliable Resources and Content • Too Focused on Revenue Generation • “The Forum was founded as a way to protect the industry from conflict of interest investigations and since then has used the veil of standards development to collude. It is an organization that has grown wealthy through this, and in my opinion not what SDOs are chartered to do.”
developments generally, to take advantage of the opportunities for professional development in the field of study abroad such as the courses or certificates, to meet other professionals in the field.”
• “For the next conference season, we ought to see what will be the outcome of the COVID-19 crisis, and whether the conference can be held in-person, or, if not, in virtual platform. If in-person I recommend they attend the Forum because it can generate a great network environment, as a virtual conference, I have doubts on the success of the conference and if it can generate “real” networking, as a virtual conference format is flat and less productive.”
• High Quality Training/Professional Development
• “To the extent possible, we want all new staff members in my division to have an opportunity to attend some workshops offered by the Forum, and then also to continue to refresh skills across all levels of our team. The Forum materials and the workshops are a valuable resource for the field.”
• High Quality Training/Professional Development
• Networking • Standards/Best Practices • Support and Advocacy
• Standards/Best Practices
The Forum on Education Abroad Net Promoter Score Results 37
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