AFFILIATE ORGANIZATION/SERVICE PROVIDER RECURRING THEMES
Promoters
52%
Passives
30%
Detractors
17%
n = 12
n = 7
n = 4
• Support and Advocacy • “I have graciously been gifted an annual membership with the Forum, at a time when crucial engagement is important but at a time when I did not have the resources to make it possible. The Forum has my loyalty. Secondly, The Forum resources helped me with various contractual agreements including an MOU for School of Record partnerships, academic service provider terms of reference and the like. The forum had always provided the resources one needs to grow in the industry of study abroad.”
• Lack of Support/Advocacy • “It is a club, with industry insiders putting modest efforts forward to really improve the quality of study abroad. There is little transparency as witnessed by the Forums steady efforts to protect the members, not really best serve students.”
The Forum on Education Abroad Net Promoter Score Results 38
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