NET PROMOTER SCORE SUMMARY
All Stakeholder Groups
50
N = 389
Forum Member
62
N = 289
What is a good NPS?
Education Abroad Administrators
59
N = 270
Any NPS score above 0 is “good”. It means that your audience is more loyal than not. Anything above 20 is considered “favorable”. Bain & Co, the source of the NPS system, suggests that above 50 is excellent, and above 80 is world class.
Faculty
35
N = 62
University/Campus Leadership
57
N = 90
Program Provider
50
N = 76
Affiliate Organization/ Service Provider
35
N = 23
Board Member
73
N = 11
Student
37
N = 3
Other
48
N = 31
The Forum on Education Abroad Net Promoter Score Results 4
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