The Forum on Education Abroad - Net Promoter Score 2020

BOARD MEMBER RECURRING THEMES

Promoters

73%

Passives

27%

Detractors 0%

n = 8

n = 3

n = 0

• Reliable Resources and Content • “The resources and services the Forum offers to the Education Abroad field are always relevant and of excellent quality.....from Conferences to Webinars.” • Sense of Community • “The Forum offers the unparalleled experience of gathering colleagues in education abroad for professional development opportunities, while also serving as a standard-developing organization for the field. This unique combination of engagement and content makes the Forum uniquely valuable for the range of new to seasoned education abroad professionals.” • Focus on Education Abroad • “The Forum is really the only organization focused on education abroad. The Forum is better organized and more professional in the design and delivery of products and services. There is an energy and a sense of community with the Forum that is lacking with larger membership organizations.”

• Standards/Best Practices

• No Detractors

• Networking

• High Quality Training/Professional Development

• Sense of Community • “It is a good way to be in touch with the field and learn from exchanges with colleagues.”

• Support and Advocacy • “Important organization in the field with good/

outstanding resources for quality control (in all realms of EA), professional development opportunities, advocacy, etc.”

The Forum on Education Abroad Net Promoter Score Results 40

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