OTHER
Promoters
65%
Passives
19%
Detractors
16%
n = 20
n = 6
n = 5
Recurring Themes - Summary • Reliable Resources and Content • Standards/Best Practices • Leader in Field of Expertise
Recurring Themes - Summary • Reliable Resources and Content • Questionable Value for Membership • High Quality Training/Professional Development • US Centric Approach • Needs to Expand Content Breadth/ Depth
Recurring Themes - Summary • Too Focused on Education Abroad/Not Relevant to My Work • Reliable Resources and Content • Insufficient Value for Membership • Dissatisfied with Service Provider Engagement
Net Promoter Score 48 N = 31
• Support and Advocacy • Sense of Community
The Forum on Education Abroad Net Promoter Score Results 44
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