The Forum on Education Abroad - Net Promoter Score 2020

OTHER RECURRING THEMES

Promoters

65%

Passives

19%

Detractors

16%

n = 20

n = 6

n = 5

• Support and Advocacy • “The Forum provide critical leadership to the advancement of the field of education abroad.” • “The Forum is strongly committed to address the needs of its members and create great content and opportunity for the professionals of the field.” • Sense of Community • “I love the size of the Forum. It is more personal which makes me feel more connected.” • “If the person has any connection or professional interest in education abroad I would recommend that they join The Forum because it is a unifying organization which provides content and services applicable to any professional/ institutional engagement with ed abroad generally speaking. Topic specific networking is also a huge benefit to membership.”

• Needs to Expand Content Breadth/Depth • “I appreciate your attention to health and safety matters specifically within the study abroad realm, however, the events I’ve attended were rather elementary is nature and not so much for those of us who’ve been in the field a while. That said, I haven’t attended many events and look forward to engaging more.”

• Dissatisfied with Service Provider Engagement • “Over the years, I have heard from several colleagues on a few notable occasions their

intense dissatisfaction with the Forum regarding their engagement with service providers (which they made known to Forum leadership and felt unimpressed with the leaderships response to their concerns) and while I truly believe our colleagues at the Forum have the best of intentions at heart, I have also been unimpressed with their engagement with service providers over the years.”

The Forum on Education Abroad Net Promoter Score Results 46

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