ALL STAKEHOLDER GROUPS
Promoters
61%
Passives
28%
Detractors
11%
n = 238
n = 109
n = 42
Recurring Themes - Summary • Reliable Resources and Content • Standards/Best Practices • Support and Advocacy • Sense of Community • Leader in Field of Expertise • High Quality Training/Professional Development
Recurring Themes - Summary • Reliable Resources and Content • Standards/Best Practices • Questionable Value for Membership • Networking • High Quality Training/Professional Development • Sense of Community • Support and Advocacy • Focus on Education Abroad • Conferences • Increase Awareness of and Access to Available Resources • US Centric Approach • Great Reputation • Needs to be More Forward Thinking/Up- to-Date • Needs to Expand Content Breadth/Depth • Too Focused on Education Abroad/Not Relevant to My Work
Recurring Themes - Summary • Insufficient Value for Membership • Too Focused on Education Abroad/Not Relevant to My Work • Reliable Resources and Content • Too Focused on Revenue Generation • Needs to be More Forward Thinking/Up- to-Date • High Quality Training/Professional Development
Net Promoter Score 50 N = 389
• Networking • Conferences • Focus on Education Abroad • Great Reputation • Most Value for Membership
• Standards/Best Practices • Lack of Support/Advocacy
• No Longer Focused on Mission/Vision • Needs to Expand Content Breadth/ Depth • Increase Awareness of and Access to Available Resources • Networking • Dissatisfied with Service Provider Engagment
• Needs to be More Inclusive • Lack of Support/Advocacy
The Forum on Education Abroad Net Promoter Score Results 5
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