The Forum on Education Abroad - Net Promoter Score 2020

RECURRING THEMES

PASSIVE KEY COMMENTS (IN DESCENDING ORDER OF MENTION AMONGST ALL STAKEHOLDERS) Reliable Resources and Content

Considered the go-to resource for the field of education abroad with regard to staying current on content, research, etc. Forum provided publications and research allow members to gain a deeper professional understanding of the field. Forum has created standards and best practices for the field and continues to evaluate and evolve them in a collaborative manner. Provides a template, benchmark, etc. for member institutions to model their programming. Members are unsure if the benefits of Forum membership justify the cost or know the value of membership but simply cannot afford it.

Standards/Best Practices

Questionable Value for Membership

Networking

The ability to network professionally specifically within the field of education abroad is valued.

High Quality Training/ Professional Development

The Forum offers a variety of high-quality trainings and certifications for professional development within the field of education abroad. Members feel a collaborative connectedness within the Forum and consider it a platform for rich dialogue about the field of education abroad.

Sense of Community

Support and Advocacy

Forum advances the field of education abroad and supports its’ members in doing so.

Focus on Education Abroad The specialized focus on the field of study and education abroad is valued. Conferences

The ability to network face-to-face and participate in education abroad focused sessions at conferences is valued. Members think the Forum could do a better job of advertising all of the available resources. There is an opportunity to find more ways to push out resources rather than members having to search the site for them and to make more resources free to non-members.

Increase Awareness of and Access to Available Resources

The Forum on Education Abroad Net Promoter Score Results 7

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