RECURRING THEMES
PASSIVE KEY COMMENTS (IN DESCENDING ORDER OF MENTION AMONGST ALL STAKEHOLDERS)
Forum provides most of its’ products, services and events from the US perspective which is not as relevant for non-US based members.
US Centric Approach
Great Reputation
Forum is well respected in the field of education abroad - both its’ staff and the organization as a whole.
Needs to be More Forward Thinking/Up-to-Date Needs to Expand Content Breadth/Depth Too Focused on Education Abroad/Not Relevant to My Work
Members think there is opportunity for the Forum to be more responsive, innovative, and provide more current/timely updates. Some members are seeking more advanced content beyond standards and best practices, especially mid-career and senior professionals.
The specific focus on education abroad is too narrow for some members and as a result is not as relevant to their work.
There is an opportunity for the Forum to be more inclusive of those individuals who care about education abroad but do not work in an education abroad office (i.e., faculty, etc.).
Needs to be More Inclusive
Lack of Support/Advocacy
Members do not feel adequately supported by the Forum.
The Forum on Education Abroad Net Promoter Score Results 8
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