Speaker Biographies
Courtney Ballard - SERC Courtney Ballard began working at SERC in 2019 as Legal Counsel in the Legal and Enforcement departments. The majority of her work is focused on processing entity violations with NERC Reliability Standards, engaging with state regulators through numerous outreach activities, and providing general legal support to SERC. She has seven years of experience as an attorney. Prior to joining SERC, Courtney practiced law in a general civil litigation and criminal defense firm in Charlotte and served as a judicial extern for Chief Judge Frank D. Whitney of the United States District Court for the Western District of North Carolina. Courtney’s passion for regulatory and compliance matters stemmed from the time she spent as a legal intern for SERC from 2013-2015. Courtney Ballard has a Juris Doctor from Charlotte School of Law and a Bachelor of Arts degree with majors in Political Science and Economics from the University of North Carolina at Chapel Hill. Dennis Glass - SERC Dennis joined SERC in August of 2022. Prior to joining SERC, Dennis worked for Texas Reliability Entity, Inc. for ten years. Dennis has twenty-five years of auditing experience, including ten years in the electric power industry and fifteen years with ISO 9001 quality management systems in the semiconductor and touchscreen industries. His work experience includes worldwide supervisory and management positions in operations, procurement, planning, scheduling, inventory control, and logistics. Dennis has expertise in the collection, analysis, documentation, and reporting of data, and enforces reliability standards as a member of the O&P Monitoring team. Additionally, Dennis is the chairman of the NERC Manual Task Force (MTF), which is responsible for developing, maintaining, and providing training on the NERC Compliance Monitoring and Enforcement Manual. While at Texas RE, Dennis participated as the Audit Team Lead or an Audit Team Member in audits, self-certifications, and spot checks involving over 130 registered entities. In addition to his audit-related responsibilities, Dennis conducted compliance evaluations for reportable events in the Texas RE region, managed employee training records, participated as a team member on the NERC Coordinated Oversight Task Force, partnered with NERC staff to lead Audit Team Leader / Audit Team Member training, tested Align releases 2 through 4, and conducted Align training with Texas RE staff and registered entities.
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