NEW COLLEAGUE ORIENTATION MANUAL
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INDEX
Welcome Note by General Manager
Legendary Hospitality
Bold and Visionary Leadership
OUR HERITAGE - An Asian Hospitality Icon
PEOPLE AND CULTURE - Culture of Thoughtful Service
MILESTONES - Our Achievements
COMMUNITY AND SOCIAL IMPACT - Changing Lives through our CSR initiatives
HOTELS AND RESORTS - Owner, Developer, Operator Mindset
Golden Circle – Recognizing Your Loyalty
Shangri-La Hotels and Resorts
Kerry Hotels
JEN by Shangri-La
Traders
SHANGRI-LA HOTEL COLOMBO – Leaders
SHANGRI-LA HOTEL COLOMBO - Hotel Facts
Vision, Mission & Values
Grooming Standards
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WELCOME
Dear Colleague,
Warm Welcome to Shangri-La Hotel Colombo.
Our team is pleased to welcome you in joining our team of dedicated service professionals. AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA Need to fill
Best wishes,
Timothy Wright Vice President / General Manager
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Legendary Hospitality around the world
The Shangri-La story began in 1971 with our first deluxe hotel in Singapore.
Inspired by the legendary land featured in James Hilton's 1933 novel, Lost Horizon, the name Shangri-La encapsulates the serenity and service for which our hotels and resorts are renowned worldwide. Today, Hong Kong-based Shangri-La Hotels and Resorts is Asia Pacific's leading luxury hotel group. We are also regarded as one of the world’s finest hotel ownership and management companies. Owning and/or managing over 100 hotels and resorts throughout Asia Pacific, North America, the Middle East and Europe, the Shangri-La group has a room inventory of over 40,000. In addition, new hotels are under development in Australia, Bahrain, mainland China, Cambodia, Indonesia, Malaysia and Saudi Arabia.
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MANAGEMENT Bold and Visionary Leadership
Under our founder's visionary leadership, the Group quickly expanded into new territories and other emerging markets in Asia. This strong pioneering spirit is now deeply entrenched in the way our leaders operate and make business decisions. Our leadership team brings a wealth of experience and expertise from different industries to chart new frontiers for the Group. They adopt a disciplined approach as part of an enterprise-wide risk management and governance framework. Our leaders are committed to taking a long-term view. Besides developing talent and capabilities within the company, they are driven to build an organization that works to benefit and serve the people and communities where we operate.
Executive Vice President – Operations, Southeast Asia Josef Dolp
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OUR HERITAGE An Asian Hospitality Icon
Robert Kuok’s travel experiences in some of the finest hotels in Europe served as the blueprint for the first Shangri-La Hotel. He wanted it to be of high quality with a balance of aesthetics and functionality. In terms of hospitality, he was unwavering that every stranger be warmly welcomed as a friend.
Some 50 years on, the Group continues to deliver on this promise of bringing exceptional customer experience and service to any guest walking through its doors.
Over the years, the Shangri-La Group has earned a special place in people's heart. We have had the privilege of witnessing history being made as well as to play a part in history. As the venue for many historic events – local and global – we take as much pride and joy in hosting dignitaries and celebrities as we do in celebrating those significant life moments with families and individuals. We remain a favourite with locals and foreigners – a well-loved Asian icon.
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PEOPLE AND CULTURE Culture of Thoughtful Service
It is in our nature to look after people, to anticipate their needs and to care for them. We value the deep bonds and emotional connections we have with our guests and colleagues. These ties and the strong sense of belonging continue to bring people back to us time and again.
Our culture of thoughtful service is embodied in our people as they engage and interact with customers and with each other every day. They know instinctively what it means to delight our guests and to deliver hospitality from the heart. Not only are they motivated to give of their best, they bring the Shangri-La magic to life.
We owe our success to the dedication and commitment of our people. Their authenticity and passion to serve our customers and to relate on a personal level have made us an undisputed leader in Asian hospitality.
As we expand our footprint and grow as a company, we are committed to bring value to our people by realising their potential. We aim to work together with them to fulfil their professional aspirations along every step of their career.
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MILESTONES Our Achievements
In 1971, Robert Kuok built and opened our first luxury hotel in Singapore and paved the way for a new standard in Asian hospitality in the region. Today, our expertise and capabilities span the management and development of hotels, commercial and residential developments, restaurants and bars, as well as lifestyle facilities across Asia and globally.
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MILESTONES Our Achievements
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MILESTONES Our Achievements
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MILESTONES Our Achievements
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MILESTONES Our Achievements
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MILESTONES Our Achievements
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MILESTONES Our Achievements
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MILESTONES Our Achievements
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MILESTONES Our Achievements
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COMMUNITYAND SOCIAL IMPACT Changing Lives through our CSR initiatives
At Shangri-La Group, we are privileged to operate in some of the most prestigious and pristine environments in the world.
As we expand into new frontiers, we are honoured to partner with many local leaders and indigenous communities where we have operations. We place great emphasis on bringing both economic opportunities as well as creating lasting value for the larger community.
Our sustainability and CSR initiatives are focused on five key areas: community engagement, environment and biodiversity, employee development, sustainable supply chain, and health and safety.
We have two major flagship CSR programmes - Embrace and Sanctuary.
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COMMUNITYAND SOCIAL IMPACT Changing Lives through our CSR initiatives
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HOTELS AND RESORTS Owner, Developer, Operator Mindset
At Shangri-La Group, we have a long and successful record of accomplishment of being able to take project blueprints to developing and operating hotels and integrated mixed-use destinations. Our capabilities and strengths stretch from strong project and asset management, technical support to offering insights and market intelligence mined from our rich customer database. We know our guests and over the years have earned their trust through our thoughtful and genuine service from the heart.
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HOTELS AND RESORTS Golden Circle – Recognizing Your Loyalty
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HOTELS AND RESORTS Golden Circle – Recognizing Your Loyalty
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HOTELS AND RESORTS Shangri-La Hotels and Resorts
NATURE-INSPIRED Inspired by nature and our Asian heritage, Shangri-La Hotels and Resorts create stimulating sanctuaries in unparalleled locations that respond to and balance the shifting energy states of our guests – from tranquility to dynamism, from seclusion to discovery. The hotels and resorts provide areas of private respite and relaxation, balanced with a treasure trove of immersive and unexpected experiences. IMAGINATIVE VIBES Bringing a touch of imagination to every environment a guest encounters, we nurture a sense of discovery and intrigue through the local artisanship, beautiful Asian-inspired design and artful touches that surprise and delight. ASIAN CULINARY CULTURE Brands passion for gastronomy is not just about the food on the plate, but about the rituals, culture and experimentation that makes truly great cuisine. Creating not just menus, but experiences worth remembering that preserve and evolve Asian culinary traditions and pay homage to local flavours. MULTI-GENERATIONAL MINDSET The shared bonds of care and kinship define how we see the world. Creating shared experiences through joyful moments of co-discovery across generations. Everything is thoughtfully crafted for different generations, enabling guests to achieve a positive state of mind, alone and together.
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HOTELS AND RESORTS Shangri-La Hotels and Resorts
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HOTELS AND RESORTS Shangri-La Hotels and Resorts
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HOTELS AND RESORTS Shangri-La Hotels and Resorts
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HOTELS AND RESORTS Shangri-La Hotels and Resorts
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HOTELS AND RESORTS Kerry Hotels
FIND YOUR SPACE At Kerry Hotels, visitors and locals – no matter their sport or fitness level – will find space to maintain an active lifestyle. With world-class facilities and activities, guests will find the inspiration to do more and try something different, inside and outside the hotel. DISCOVER TOGETHER Creating creative spaces for families to be together in is at the heart of the Kerry Hotels experience. Providing the right balance of breathing space and active family experiences, families can make the most of their precious time together. EVERYONE’S LOCAL Kerry Hotels believe that great food and drink sparks conversation and connection; it has the power to bring people together. This is why each Kerry Hotel provides casual, comfortable social dining environments for family and friends. BUSINESS ANYWHERE We believe that business is a natural part of life and can go beyond the boardroom. Whether it is in the bar, by the pool, at a lounge or in a conference room, serious business can be conducted in less than serious settings. With a range of options within each Kerry Hotel, we enable and encourage a ‘work while you play’ lifestyle.
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HOTELS AND RESORTS Kerry Hotels
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HOTELS AND RESORTS JEN by Shangri-La
A CATALYST FOR CONNECTIONS Plug into the pulse of New Asia. JEN connects people and possibilities, ambition and optimism, local and global. Buzzing co-working spaces and an exciting roster of thought-provoking events facilitate new perspectives, innovative ideas and most importantly, a really good time.
IN AND OF THE CITY Every JEN is a destination that captures the distinctive rhythms and flavours of its neighbourhood. Be it mod- Asian comfort food, local crafted products, or an off-the-grid encounter, experience the soul of a city through JEN. FUEL MIND & BODY Performance-driven wellness is at the core of the JEN experience. From nutrition needs to fitness goals, a range of programmes designed by leading experts ensure that guests are primed to perform.
SYNCHRONISED TO YOU & HOSTED WITH THE HUMAN TOUCH JEN puts our guests back in control so that they can make the most of their stay, every day. Shifting from fixed to flexible spaces and offerings, our high-tech and high-touch approach enables on-demand services and uniquely curated experiences.
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HOTELS AND RESORTS JEN by Shangri-La
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HOTELS AND RESORTS Traders
Located in the business hubs of Asia and the Middle East, Traders is the practical choice for both business and leisure travelers. Traders caters to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.
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SHANGRI-LA HOTEL COLOMBO Leaders
Chris McFall Dir. of S&M
Sathiamoorthie Shanmugam Financial Controller
Amritaksha Chatterjee Cluster Dir. of Revenue
Timothy Wright General Manager/ Vice President
Giordano Faggioli Resident Manager
Patrick Buttgereit Executive Chef
Keith Rajan EAM - F&B
Madusha Pihilladeniya Dir. of HR
Panduka Wijeyawardena Dir. of Engineer
Vikram Sood EAM - Rooms
Hamza Hisham Asst. Dir. of F&B
Nilan Mahagedara Asst. Dir. of Engineering
Kalugala Ruwan Dir. of Banquet
Shane Gunasekara Dir. of Spa & Recreation
Denvor Steinwall Asst. Dir. of F&B
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SHANGRI-LA HOTEL COLOMBO Leaders
Chrisantha Abeykoon Purchasing Manager
Namal Wijerathne Exe. Sous Chef (Banquet)
Hasitha Hindika Exe. Pastry Chef
Bun Boon Hoe Exe. Chinese Chef
Vikash Rawat Exe. Sous Chef
Nimal Rathne Exe.HK
Deepika Satyapala FO. Manager
Renusha Gomis Dir. of Special Projects
Nirekshe Perera Dir. of Spc. Events & Partnerships
Niranga Gunaratna Dir. of coms.
Rakesh Ramachandran Dir. Conventions
Pasan Wijewardana Dir. L/S - SL
Sanjaya Bandara Dir. of Sales
Miron Cassim IT Manager
Lasitha Rajapakse Asst. Dir. Events
Eranga Bandara L&D Manager
Ajith Jayasiri Asst. FC
Hameed Kishor CSR Manager
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SHANGRI-LA HOTEL COLOMBO Hotel Facts
ONE GALLE FACE MALL
Largest international shopping mall in Sri Lanka
Direct access from the lobby level
7 storeys of modern lifestyle needs from shopping, dining, entertainment, fashion, beauty and technology.
Over 200 retail outlets including emerging homegrown brands and global high-street favourites
Over 30 restaurants, bars and cafes serving a range of world cuisines
Sri Lanka’s largest Cineplex with nine screens and the country’s first dedicated kids’ theatre
Shangri-La’s own new to market concepts – Adventure Zone, a fun play space for kids and Trainyard, an innovative workout hotspot.
AT A GLANCE
Best location in Colombo overlooking the Indian Ocean
Close proximity to the Central Business District and entertainment areas
The most luxurious guestrooms, suites and serviced apartments in Sri Lanka – with the best views of the Indian Ocean, Beira Lake and cityscape
City’s dining and social hotspot
Regions largest event portfolio
Shangri-La’s signature Chi, The Spa, swimming pool and Health Club
40 minutes from the Colombo Bandaranaike International Airport
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SHANGRI-LA HOTEL COLOMBO Hotel Facts
DELUXE & PREMIER ROOMS
Complimentary Wi-Fi
Uninterrupted views of the Indian Ocean and city skyline Dedicated work space Complimentary tea & coffee making facilities Digital alarm clock with wireless charging and USB charge ports
HORIZON CLUB ROOMS
Private check-in/out in your room
Complimentary Wi-Fi
Uninterrupted views of the Indian Ocean and city skyline Dedicated work space Complimentary tea & coffee making facilities Digital alarm clock with wireless charging and USB charge ports Access to Horizon Club Lounge
SUITES
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34 Suites - 30 Executive Suites/ 3 Specialty Suites/ 1 Presidential Suite
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Best views over the city and Indian ocean
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Wi-Fi internet access
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Dedicated work space
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Complimentary tea & coffee making facilities
• Digital alarm clock with USB charge ports
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Access to Horizon Club Lounge and benefits
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SHANGRI-LA HOTEL COLOMBO Hotel Facts
HORIZON CLUB LOUNGE
Daily complimentary breakfast, evening cocktails and canapés, beverages served all day
Complimentary Wi-Fi
Stunning views of the Indian Ocean Use of meeting room facilities for two hours per day
(Access for guests of Horizon Club Rooms and Suites only)
SERVICED APARTMENTS
41 serviced apartments
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Choice of 1 or 2 bedrooms
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Housekeeping services
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Fully equipped kitchen facilities
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Complimentary WIFI
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Access to Health Club/ swimming pool
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Priority reservations at restaurants
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Laundry facility
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CITY’S SOCIAL AND DINING HOTSPOT
Capital Bar & Grill - A retro-classic grill and bar with live entertainment Shang Palace - Shangri-La’s signature Chinese restaurant Kaema Sutra - Contemporary Sri Lankan bar and restaurant Sapphyr Lounge - The place to meet with friends or on business
Pool Bar – Overlooks the Indian Ocean
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SHANGRI-LA HOTEL COLOMBO Hotel Facts
REGIONS LARGEST EVENT PORTFOLIO
3500 sq.m. of flexible event space
The largest pillar-less ballroom in Sri Lanka and multiple other versatile spaces The Lawn, partially covered by marquee on the 4 th Floor Executive Boardrooms on the 32 nd Floor
SHANGRI-LA BALLROOM
Largest ballroom in Sri Lanka Can be partitioned into 3 sections
Separate pre-function foyer
State of the art built-in AV equipment Direct access from a separate entrance
LOTUS BALLROOM & SPICE ROOMS
Large number of adjacent meeting rooms with various options for partitioning Separate access for guests from ground floor State of the art built-in AV equipment
ELEGANT BOARDROOMS
nd Floor with stunning views of the Indian Ocean
Located on the 32
Personalised service for your meetings
CO-NNECT – MEET. WORK. CREATE.
Versatile co-working space
Private offices Meeting rooms
Work pods
Individual work stations
YOUR SANCTUARY IN THE CITY
Swimming pool overlooking the ocean
CHI, The Spa
24 hour health Club
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SHANGRI-LA HOTEL COLOMBO Hotel Facts
FUNCTION ROOM CAPACITIES
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SHANGRI-LA HOTEL COLOMBO Vision, Mission & Values
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SHANGRI-LA HOTEL COLOMBO Our Manifesto
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SHANGRI-LA HOTEL COLOMBO Grooming
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SHANGRI-LA HOTEL COLOMBO Thank You
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