Table of Contents
1. Table of Contents 2. Home Guide 3. Welcome to Solterra Resort 4. Amenities 5. Community Map - Solterra Resort 6. Disney Tickets 7. Trash and Parking 8. Important Phone Numbers 9. Pool Heat 10. Equipment Rentals 11. Troubleshooting TV’s 12. Troubleshooting WiFi and Air Conditioning 13. Florida Critters 14. Fire Safety 15. Hurricane Safety 16. Shopping 17. Golf 18. Beaches 19. Thanks and See You Next Time!
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Home Guide
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Welcome to Solterra Resort
Solterra is a gated community with fantastic resort amenities, featuring a clubhouse, resort pool with water slide, cabanas, resort pool, fitness room, tennis and volleyball courts, children’s playground and recreational area. kids will love the lazy river, whilst parents can relax in the hot tub and enjoy frozen cocktails from the poolside cafe. Solterra Resort is located just a few minutes from Walt Disney World and a myriad of other attractions that bring millions of visitors to Orlando every year. We wish you a fabulous vacation and look forward to satisfying your needs for the duration of your stay with us. Resort Amenities: ● Fully featured clubhouse ● Concierge service • Purchase of attraction tickets ● ATM ● Free WiFi hotspots at the Clubhouse, Tot Lots, and community pools ● Seasonal activities and events ● Two communal heated pools, spas, and outdoor showers. ● Poolside Bar with Food at the Clubhouse
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Amenities Map - Solterra Resort
● Fitness Room & Gym ● Hot Tub ● Lazy river ● Restroom Facilities ● Three Children’s Play Areas/Tot Lots ● Children’s playground and recreational area ● Tennis and Volleyball courts ● Poolside Cafe ● Staffed 24/7 gated entrance with access card
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Disney Tickets Buy your tickets now! VillaKey is an Authorized Walt Disney World Ticket Seller. Visit our website to buy your tickets and remember, one day is never enough for all the magic. Consider a pass for 3 or more days!
Trash & Parking - Solterra
Trash ● Trash pickup 7 days a week ● Place trash in bin before 6am for pick up the same day ● All Trash must be bagged, tied and placed inside the trash bin near the front door ● No loose trash in bin (loose trash will not be picked up) ● Trash that cannot hold inside the bin should be taken to the dumpster near the clubhouse. Parking Don’t get towed! Parking limits are strictly enforced. Two cars per driveway or in designated parking areas. Check at the clubhouse for more information. Never park on the grass or block traffic! Parking on the street is only allowed in marked spaces. An overnight parking permit is required on Friday and Saturday nights.
Motorcycles must be parked in a garage. Towing is strictly enforced 24 hours per day.
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Important Phone Numbers
In case of an emergency dial 911 Fire, sheriff/police, medical
Villakey (office 9am - 6pm) 407-569-2280 Villakey 24/7 guest emergency line 407-205-7268 Solterra Security (863) 547-9839
Poison Center
800-222-1222 407-348-1100 407-303-4000
OSCEOLA County Sheriff AdVent Health Hospital
Centra Care: Florida Hospital Urgent Care (free transportation)
407-938-0650
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Pool Heat
Make your stay even better! Contact us via your booking app or
reservations@myvillakey.com to arrange: Pool/Spa Heating is available for an additional fee. If adding pool heat less than 24 hours before your check-in time, you will also be charged a one-time turn-on fee of $35 plus tax. It takes up to 24 hours for the pool to heat up fully. Pool heater will operate from 9AM to 9 PM and will not exceed 86˚. It is not possible to keep the pool heating 24/7. Please note that the water will only heat up 10-15 degrees warmer than the temperature outside and will not be effective if the air temperature goes below 55˚. The dial for the spa needs to be turned off in order for it to heat up. Since the pool and spa are on the same system, the pool heater will stop and heat the hot tub exclusively when it's turned on.
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Equipment Rentals
Make your stay even better! Contact us via your booking app or reservations@myvillakey.com to arrange: BBQ Grill The rental includes a full tank of propane, a lighter and a grill cleaner brush. The grill will be delivered and set up for you to use. The grill will always be left in the grass, outside the screened area in the back.
Baby/Child Equipment ● Stroller - single or double ● Pack n Play ● Full Size Crib ● High Chair ● Sorry, we don’t provide baby gates
Please note, when not ordering in advance, all items will take up to 24 hours to be delivered.
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Troubleshooting TV’s
Your TV’s All TVs are smart or connected to a cable. We have Roku on most of our TVs except those with cable boxes. You should be able to see the list of TV channels provided here: https://www.spectrum.com/browse/content/new-chan nel-lineup.html Troubleshooting - TV’s 1. Have you tried turning off and on / resetting the cable box? 2. Is it a Smart TV? 3. Have you made sure all the cables are plugged in properly? 4. Have you gone through all the inputs on the TV to make sure it's on the correct one? 5. Do you see Roku boxes for the TV's you are having issues with? (If so, you just need to use the Spectrum app to watch cable. If none of that works, just let us know!)
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Troubleshooting WiFi and Air Conditioning
Troubleshooting - WiFi 1. Is the cable working for the TV's? If so, try unplugging the router for one minute, then plugging it back in to allow it to reset. 2. IMPORTANT: Please DO NOT press the reset button on the router. Only unplug it and plug it back in. 3. Have you tried WiFi on multiple devices? If that doesn't work, let us know. 4. If both the cable and internet are not working, is there a message that is coming up on the TV? Reach out and let us know what the message says. Air Conditioning To lower or raise thermostats, simply hold down the button to the temperature until it starts flashing. Then you will be able to adjust the temperature on the thermostat. PLEASE DO NOT SET LOWER THAN 72 DEGREES, OR THE SYSTEM WILL FREEZE.
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Florida Critters
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Fire Safety
Fire Safety Become familiar with the layout and exits of your vacation home . If your home is in a building with an elevator, DO NOT USE the elevator. Plan two ways out of every room and make sure all guests can unlock and open all windows and doors quickly, even in the dark. Agree on a meeting point for all guests in case of an emergency escape. In an effort to help prevent a fire , we kindly ask that you follow these safety guidelines : ● Please keep small children away from stove/cooker and grill areas ● Never leave pans with grease unattended , please remove them as soon as cooled ● Never use water on a grease or electric fire ● Always keep a pan lid handy to smother a stovetop grease fire ● Do not smoke inside your vacation home ● When using the clothes dryer, be sure to remove all lint before each use All Vacation Homes Have a Fire Extinguisher (Remember PASS)
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Hurricane Safety
Hurricane Updates: visit https://www.nhc.noaa.gov/
When in a Watch area ● Listen frequently to radio, TV or NOAA Weather Radio All Hazards for bulletins of a storm’s progress ● Fuel and service your vehicles ● Board up windows in case the storm moves quickly and you have to evacuate ● Stock up on batteries, food that will keep, first aid supplies, drinking water and medications ● Store lawn furniture and other loose, lightweight objects, such as garbage cans and garden tools ● Have cash on hand in case power goes out and ATMs don’t work When in a Warning area ● Closely monitor radio, TV or NOAA Weather Radio All Hazards for official bulletins ● Close storm shutters ● Follow instructions issued by local officials. Leave immediately if ordered! ● If evacuating, leave as soon as possible. Stay with friends or relatives, at a low-rise inland motel or at a designated public shelter outside the flood zone ● DO NOT stay in a mobile or manufactured home. ● Notifit neighbors and a family member outside of the warned area of your evacuation plans ● Take pets with you if possible, but remember, most public shelters do not allow pets other than those used by the handicapped. Identify pet-friendly motels along your evacuation route. If Staying in a Home ● Turn refrigerator to maximum cold and keep closed ● Turn off utilities if told to do so by authorities ● Fill bathtub and large containers with water in case tap water is unavailable. Use water in bathtubs for cleaning and flushing only. Do NOT drink it If Winds Become Strong ● Stay away from windows and doors, even if they are covered. Take refuge in a small interior room, closet or hallway ● Close all interior doors. Secure and brace external doors ● If you are in a two story house, go to an interior 1st room floor ● If you are in a multi-story building away from water, go to the 1st or 2nd floor and stay in the halls or other interior rooms away from windows ● Lie on the flow under a table or other sturdy object ● Turn off propane tanks ● Unplug small appliances
Terms to know Hurricane Watch Hurricane conditions are possible within the specified coastal area. Because hurricane preparedness activities become difficult once winds reach tropical storm force, the hurricane watch is issued 48 hours in advance of the anticipated onset of tropical-storm-force winds. Hurricane Warning Hurricane conditions are expected in the specified area of the warning. Because hurricane preparedness activities become difficult once winds reach tropical storm force, the hurricane warning is issued 36 hours in advance of the anticipated onset of tropical-storm-force winds. Tropical Storm Watches and Warnings Take these alerts seriously. Although Tropical Storms have lower wind speeds than hurricanes. They often bring life-threatening flooding and dangerous winds. Take precautions! Be Alert for ● Tornadoes: they are often spawned by hurricanes ● The calm “eye” of the storm. It may seem like the storm is over but after the eye passes, the winds will change direction and quickly return to hurricanes force After the Storm ● Keep listening to radio, TV or NOAA Weather Radio ● Wait until an area is declared safe before entering ● Watch for closed roads. If you come upon a barricade or a flooded road, turn around, don’t drown! ● Avoid weakened bridges and washed out roads ● Stay on firm ground. Moving water only 6 inches deep can sweep you off your feet. Standing water may be electrically charged from power lines. ● Once home, check gas, water and electrical and appliances for damage ● Use a flashlight to inspect for damage. Never use candles and other open flames indoors ● Do not drink or prepare food with tap water until officials say it is safe
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Shopping
Orlando Premium Outlets® 5269 International Drive, Orlando, FL 32819 4951 International Drive, Orlando, FL 32819 8200 Vineland Avenue, Orlando, FL 32821 Mall at Millenia 4200 Conroy Road, Orlando, FL 32839
The Florida Mall 8001 S. Orange Blossom Trail, Orlando FL 32809
Lake Buena Vista Factory Stores 15657 S Apopka Vineland Rd (State Road 535), Orlando, FL 32821
Artegon Orlando 5250 International Drive, Orlando, FL 32819
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Golf
Shingle Creek Golf Club 1-866-996-9933 - www.shinglecreekgolf.com 9939 Universal Boulevard, Orlando FL 32819
Celebration Golf Club 407-566-4653 - www.celebrationgolf.com 701 Golf Park Drive, Celebration, FL 34747
ChampionsGate Golf 407-787-4653 - www.championsgategolf.com 8575 White Shark Blvd, Davenport, FL 33896
Southern Dunes Golf 863-42-4653 - www.southerndunes.com 2888 Southern Dunes, Boulevard Haines City, FL 33844 Walt Disney World Golf 407-939-4653 - www.golfwdw.com 1950 West Magnolia Palm Drive, Lake Buena Vista, FL 32830
Falcons Fire Golf Club 407-239-5445 3200 Seralago Boulevard, Kissimmee FL 34746
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Beaches
Cocoa Beach approximately 1 hour 10 minutes* This is the closest beach to many of our homes 401 Meade Ave, Cocoa Beach, FL 32931 Clearwater Beach approximately 1 hour and 25 minutes* 1 Causeway Blvd, Clearwater, FL 33767 Daytona Beach approximately 1 hour and 25 minutes* Boardwalk, Daytona Beach, FL 32118 Fort De Soto Park - St. Petersburg approximately 1 hour and 50 minutes* 3500 Pinellas Bayway South, St. Petersburg, FL 33715
**distance from VillaKey. The distance from each home will vary.
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Thanks and See You Next Time!
Checkout time is 10AM! ● TRASH - Place all trash in tied bags in the bin by the front door. Any leftover food in packages may be left in the home and our housekeeping team will take care of it. ● DIRTY DISHES - Please place all dirty dishes in the dishwasher and start the wash cycle. ● LOST ITEMS - Please check to make sure you have removed all personal and valuable items. Unfortunately, VillaKey cannot take responsibility for mailing your items to you. ● LOCKS - Please make sure all windows and doors are locked!
We hope you enjoyed your stay and can leave a five star review! Please let us know if you have any feedback for us. See you next time! - The VillaKey Family
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