One-on-Ones Aren’t Optional WHAT YOU’RE NOT ASKING YOUR TEAM IS HURTING YOUR PHARMACY
You know what wrecks morale faster than a slow-moving line at the register? Silence . When pharmacy employees feel ignored or overlooked, frustration brews under the surface until it explodes or they walk out the door. But there’s a simple, wildly effective antidote: the humble one-on-one . These aren’t awkward performance reviews. They’re not droning lectures. They’re quick, casual conversations that can revolutionize your team dynamic. Let’s break down exactly how to make them work and why you can’t afford to skip them. THE MAGIC FIX THAT ISN’T MAGIC Every independent pharmacy owner wants better team morale, stronger loyalty, and fewer meltdowns. Spoiler: You don’t get those from random staff pizza parties or passive-aggressive notes on the breakroom fridge. You get them from real conversations, ones that uncover what’s working, what’s broken, and how you can fix it. And here’s the kicker: It doesn’t take hours or management training. All it takes is just three simple questions. THE NO-FLUFF FORMULA Forget the scripts. Ditch the meeting invites. All you need is a quick 15–20 minutes (even five if you’re slammed), and this straightforward structure: 1. What’s working well? Let your team brag a little. What’s clicking? What makes them love their job? 2. What’s frustrating? Here’s where the gold lives. This is when you learn the printer’s too far from the computer, the phone cord is too short, or someone’s dealing with a daily annoyance you could solve in five minutes.
3. How can I help? Don’t guess. Ask . Your team will tell you what they need if you open the door. Boom. That’s it. No clumsy small talk, no marathon meetings. Just meaningful, targeted insight. CONSISTENCY BEATS COMPLEXITY The power’s not just in the questions, it’s in the habit. Hold these one-on-ones regularly. Quarterly is the sweet spot, but monthly is even better for smaller teams. And don’t overthink it. A stand- up chat by the register works just as well as a sit-down in the office. FOLLOW UP OR FALL FLAT Here’s where most owners drop the ball. You listened, but did you act? After
every meeting, shoot a quick summary or jot down action steps. It shows you were paying attention, and it builds ironclad trust. Pro tip: Solve at least one issue, no matter how small. That $3 pack of red pens your technician asked for? It might just be the best investment you make all quarter. YOUR BOLD SUMMER MOVE Summer’s slower, so that means no excuses. Start these one-on-ones now, before the chaos of flu shots and holiday prep kicks in. They’ll change your culture, strengthen your team, and put out fires before they start. Because in your pharmacy, silence isn’t golden, it’s dangerous. Start talking.
DiversifyRx.com 7
Made with FlippingBook Ebook Creator