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is often most important during uncertain or stressful situations — major claims, significant business decisions. In those moments, clients are not simply looking for information; they are looking for trust, advocacy, reassurance and emotional support. Technology can support those conversations, but the human connection behind them cannot be replaced. Young brokers are inheriting the profession at a pivotal moment. What kind of broker do you want to be in ten years, and what are you doing now to get there? In ten years, I hope to be recognised not only as a successful broker, but as someone who has made a meaningful contribution to the profession and to the next generation of insurance professionals. I want to build a business known for trusted advice, strong client relationships and consistent service. More importantly, I hope to help elevate the perception of broking as a profession built on expertise, advocacy and long-term value — not simply price and policy arrangement. I'm also passionate about supporting younger professionals entering the industry. Insurance faces an ongoing challenge in attracting new talent, and I'd like to play a role in helping young people see the opportunities and career growth our profession can offer. To get there, I continue to invest in my technical development, industry involvement, leadership skills and industry relationships. Above all, I'm focused on building trust — because trust remains the foundation of every successful broker. What does becoming a finalist of the 2026 Young Broker of the Year mean to you? Becoming a finalist is both an honour and a meaningful milestone. When I entered the industry in 2018, I never imagined I would one day be recognised alongside some of the most talented young professionals in our profession. What began as an unexpected career move has grown into a career and business I am genuinely passionate about. This recognition represents more than business growth or professional achievement — it reflects years of continuous learning, client advocacy, relationship building and a commitment to helping clients protect what they have worked hard to build. I am grateful to my clients, insurer partners, mentors and colleagues who have supported me throughout. If I am fortunate enough to win, I would see it not as a destination, but as the beginning of an even greater responsibility to contribute to our industry. “I hope to help elevate the perception of broking as a profession built on expertise, advocacy, and long-term value rather than simply price and arranging policies.”
“The technical work will keep getting faster and smarter but the relationships, the judgement and the advocacy will always be human.”
Young brokers are inheriting the profession at a pivotal moment. What kind of broker do you want to be in ten years, and what are you doing now to get there? In ten years, I want to be shaping what the market offers, not just placing what already exists. My ambition is to contribute to the construction of policy wordings and develop tailored products alongside our insurance partners. Beyond that, I'd love to be someone this industry looks to — known for setting the standard in how complex risk is understood and advocated for. To get there, I'm constantly investing: engaging with underwriters, getting ahead of emerging solutions, and learning as much in the field as I do anywhere else. But the broker I most want to be is one who leaves the profession better than I found it — and who keeps pulling people into this industry, especially those from technical backgrounds who, like me, once felt lost. What does becoming a finalist of the 2026 Young Broker of the Year mean to you? A lot, honestly. I came into this industry sideways, unsure if I'd made the right call leaving engineering behind. To be recognised amongst the best young brokers in the country is humbling in a way that's hard to put into words. But more than the recognition, it's a reflection of the people around me — the clients who trust me with their businesses, the colleagues and mentors who've backed me, and the team I get to lead every day. None of this happens in isolation. It also reminds me why I care so much about this profession and about bringing more people into it. If being a finalist gives me even a slightly louder voice to influence this industry for the better, that's the part I value most.
Jason Wang, 111 Insurance Services NSW/ACT State Finalist
How did you get started in the insurance broking profession?
My introduction to insurance was somewhat unexpected. After completing a Bachelor of Economics at the University of Sydney, I initially saw myself in finance or banking. But through experience in property investment and real estate advisory, I developed a strong appreciation for risk, asset protection, and the importance of informed decision-making. In 2018, an opportunity arose to enter the insurance industry — and what began as a career move quickly became something I was genuinely passionate about. I recognised a significant gap in the market, particularly within culturally diverse communities, where many business owners and investors lacked access to clear, professional insurance advice. Coming from a multicultural background, I saw an opportunity to help bridge that gap. Nobody grows up dreaming of becoming an insurance broker — I certainly didn't. But once I experienced the trust clients place in us and the difference we can make at critical moments, I found a profession that is both meaningful and rewarding, and I have never looked back. Tech and AI is reshaping how brokers work. Where do you see it adding value and what do you think will always need the human touch? I believe technology and AI will significantly improve efficiency across the broking profession. Tasks such as data collection, policy comparisons, document processing and market research can be streamlined, allowing brokers to spend less time on administration and more time on clients, strategic advice and relationship building. AI can also help identify coverage gaps, analyse risks and provide faster access to information. However, I see AI as a powerful tool rather than a replacement. It requires human judgement, direction and accountability. AI can generate information, but it cannot replace experience, professional judgement or responsibility for outcomes. Insurance
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