EXECUTIVE SUMMARY
The University of Leeds is one of the UK’s largest, most prestigious and diverse research-intensive universities. Ranked amongst the world’s top 100 universities in the QS World rankings, and a member of the Russell Group of leading research universities, the University has an annual turnover of £620million, over 31,000 students and 7,500 staff. Situated within the heart of Leeds city centre the University estates portfolio comprises of over 315 buildings, over 4million square feet of academic accommodation and over 8000 student bedrooms, all within the UK’s largest self-contained city campus. Commercial & Campus Support Services provides a range of facilities and services to the University community and beyond that include Catering, Cleaning Services, Conferencing & Events, Facilities Support Services, the Print & Copy Bureau, Security Services and Sport and Physical Activity. The facilities we manage include two large indoor sports centres, 100 acres of sports grounds, two outdoor activity centres, 13 catering outlets, a large campus refectory, a print room and hospitality function suite. Cleaning Services maintain all the academic buildings on the main University of Leeds campus. Our conference & events service, MEETinLEEDS, offers a wide range of meeting facilities that, as well as providing hospitality for members of staff, attract an international audience to the University. Facilities Support Services provide a range of support to the Central Teaching Space on campus that extends to 250 lecture theatres and classrooms. The services provided are extremely popular with students, staff and community users alike, with for example over 15,000 students and staff buying sports membership annually and on average 45,000 transactions a week in term time through our catering outlets. The vision for Commercial & Campus Support Services is that we will provide excellent, financially sustainable services and facilities to our customers, which will make a significant contribution to the University’s world class aspiration.
Deputy Director, Campus Support Services
We are looking for an outstanding candidate to provide leadership for Campus Support Services at the University. Reporting to the Director of Commercial and Campus Support Services, this newly created role provides institutional leadership for the design, development and delivery of Campus Support Services. You will set a vision and direction for the Service, including leading transformational change initiatives to support the University’s strategic plan. The post holder will promote and deliver a strong customer service culture for students, staff and academic departments across all aspects of cleaning, security and FM support services. You will also take full management responsibility and operation of University formal and informal teaching and learning space; the development and delivery of a teaching space strategy which addresses scale, scope and format of the space, aligning to academic needs. You will lead the development of a key range of facilities support services; ensuring the service is responsive to the often changing needs of the campus and its users; put in place services which are agile and flexible and utilise technology and other means to ensure they are efficient and effective in their delivery. The successful candidate will possess a proven track record of providing ‘best in class’ facilities management services across a comparable prestigious high-public footfall customer facing portfolio. This role will suit professionals with a high level of personal credibility with demonstrable experience in engendering a culture of exceptional delivery at both an operational and strategic level. A proven track record in successfully managing change and transformation will be essential including devising and implementing innovative delivery models.
Made with FlippingBook - professional solution for displaying marketing and sales documents online