THE ROLE
Role Summary
Facilities Support and Cleaning
Provide institutional leadership for the design, development and delivery of Campus Support Services, setting a vision and direction for the Service, including leading transformational change initiatives that shift the University towards its vision of efficient and effective facilities and services. This role will be influential both internally and externally, building trust and credibility, shaping and delivering a significant agenda often in partnership with faculties and Services out with the Facilities Directorate.
Lead the development of a key range of facilities support services; ensuring the service is responsive to the often changing needs of the campus and its users; put in place services which are agile and flexible and utilise technology and other means to ensure they are efficient and effective in their delivery. Provide leadership for service delivery, setting strategic direction to ensure the area/service’s overall aims and objectives are achieved and appropriately aligned to the University’s strategic plan. o The post-holder will have line management responsibility for a number of Service leads including the Security Services Manager, Cleaning Services Manager, Facilities Support Services Manager. o The post-holder will utilise effective management techniques to establish and develop committed and motivated teams that are focussed on delivering an effective and efficient service in line with the ‘Services’ strategy and goals. o To lead change in the Service in line with the Service’s Strategic Plan. This may include complex organisational changes and require sensitivity when dealing with change. o Lead and develop high level collaborative work with senior leaders internally (Schools, Faculties and Services as well as LUU) and externally where appropriate in the definition of service requirements and delivery against those requirements.
Responsibilities will include:
Security Service
Setting direction for the service including scope, configuration and culture; being responsible for ensuring systems e.g. access control / Locking, CCTV are planned and delivered and their interdependencies across Faculties and Services are appropriately managed; lead and assist with management of critical incidents; and deliver a safe, secure environment for our community in partnership with stakeholders. The management and operation of University formal and informal teaching and learning space; the development and delivery of a teaching space strategy which addresses scale, scope and format of the space, aligning to academic needs, pedagogical change and sector innovation e.g. use of technology; efficient and effective use of available resources which include a large capital and revenue investment into these spaces across the Institution. University Teaching Space and Technology
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