Hotel Stay Experience Key Drivers
OVERALL STAY EXPERIENCE (TOP BOX)
Key driver performance highlights guest satisfaction in elements throughout the guest journey that impact their overall stay experience
Vs YE target -5.5%
-4.4% MOM 63.8%
YTD 69.5%
MEIA KEY DRIVER PERFORMANCE
100.0%
NOVEMBER 92.9 88.9
90.0%
91.7
80.0%
DEPARTURE
OUR PEOPLE
ARRIVAL
70.0%
+0.02% VS Previous Month
+0.01% VS Previous Month
-1.2% VS Previous Month
60.0%
50.0%
89.2
86.7
93.7
40.0%
ROOMS WORKING ORDER
BREAKFAST
ROOM CLEANLINESS
30.0%
+2.1% VS Previous Month
-5.4% VS Previous Month
-1.9% VS Previous Month
Sep-21
Oct-21
Nov-21
OSE Top Box
Family Segment
Target
4
Made with FlippingBook. PDF to flipbook with ease