NOVEMBER: SLTO Guest Experience : Performance Monitor Review

Comp set Index Scores : Online Reviews

COMP INDEX SCORE Online Reviews 0.96

Especially today with the adoption of guest digital engagement and online consumer shifts, performing better then the competition in online reviews is essential. We must continue to outperform the competition and stand out in the market.

VS YE TARGET -4.0%

0.99 0% MOM

YTD

LEADING AND LAGGING INDICATORS

Online performance compared to the comp set by sentiment

0.95

1.09

F&B

Service

LEADING

0.69

0.63

Room Maintenance

LAGGING

Cleanliness

6

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