Business Strategy AND TRANSFORMATION
Over the past year, Housing Choices Australia has focused on deepening our understanding of the needs and priorities of our stakeholders, partners, residents, and sta . This collaborative e ort has informed the development of our new 5-Year Strategic Plan, which provides our clear strategic direction.
This plan is driven by our longstanding commitment to place residents at the heart of everything we do. We are prioritising the design of our national service delivery model to ensure it responds to the evolving needs of our residents. By prioritising consistency, reliability, and balancing core services with wider support services, we are better equipped to support our residents in sustaining their tenancies and participating in their communities. This resident-focused approach is fundamental to achieving our purpose and strengthening the communities we serve. At the centre of our strategy is a recognition of the ongoing housing a ordability crisis in Australia. We play a significant role in addressing this challenge by increasing the supply of social and a ordable housing. Our approach is holistic, focusing not only on the quantity of homes we deliver but also on ensuring they are energy-e cient, inclusive, and designed to meet diverse needs of Australian residents. This focus on quality and sustainability is essential for creating long-term, positive outcomes for our residents and communities.
Our vision is that all people in Australia have a safe, a ordable home and the opportunity to thrive. To realise these ambitious goals, transformation is a key priority in the coming years. We understand that to deliver sustainable impact, we need to build a strong platform to extend our impact (Horizon 1). This involves refining our processes, enhancing our capabilities, and investing in our people, leaders and systems. Our strategic roadmap, which spans three horizons over the next five years, is designed to guide us through this transformation. It will enable us to remain agile and adaptable as we respond to the evolving landscape. We will be better positioned to deliver real, sustainable outcomes and impact in the lives of our residents and communities. As we move forward, we are committed to working collaboratively to ensure that every step we take is aligned with our purpose: to provide a ordable, accessible homes with connection to community and services that enable people to build their lives. Through this strategy and our ongoing transformation, we aim to build homes, services, and communities that make a meaningful di erence in the lives of those we support.
CENTRED ON THREE KEY STRATEGIC AIMS:
A vibrant, resilient, and resident-focused organisation
More services, and better services
More homes, and better homes
DELIVERED THROUGH THREE HORIZONS:
1
2
3
Build the platform 1-2 years FY25 and FY26
Grow our impact 2-4 years FY26 and FY28
Sustainable impact 4-5+ years FY28+
14 | Housing Choices Australia
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